web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to popout the conv...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to popout the conversation panel

(1) ShareShare
ReportReport
Posted on by SC-13111409-0 4
We have accidently caused the conversation panel to popout and want to understand how this is done to educate the agents, so it is only done when they want the experience.  Currently it is only occurring without any intentional actions on the part of the agent.
image (3).png
Categories:
Dynamics 365 Customer Service
I have the same question (0)
  • Suggested answer
    Daniyal Khaleel Profile Picture
    Daniyal Khaleel 760 Most Valuable Professional on at
    In Customer Service Workspace / Omnichannel, the Conversation Panel can pop out into its own window because of one of these actions — even if the agent didn’t realize they triggered it:
    1. Accidental Click on the “Pop Out” Icon
    There is a small “pop out” icon in the top-right of the conversation panel.
    Agents often click it unintentionally when aiming for “…” or closing a tab.
    2. Dragging the Tab Off the Workspace Window
    If an agent:
    Clicks and holds a conversation tab,
    Moves the mouse slightly in the wrong direction,
    The system interprets the drag as a request to undock the panel.
    This is the most common accidental reason.
    3. Browser-level Pop-out / Window Management Shortcuts
    Certain shortcuts or actions can cause the panel to open in a separate window:
    Double-clicking the tab while the workspace is in a certain state
    Pressing Shift while clicking a tab
    Using middle mouse button accidentally (opens in new window)
    4. Multiple Monitors + Chrome/Edge Window Docking
    Sometimes the browser interprets a drag as a request to:
    “Detach” the tab
    Move it to another window
    which leads to the panel popping out.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 22 Super User 2026 Season 1

#1
Suriyanarayanan V Profile Picture

Suriyanarayanan V 22

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans