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Microsoft Dynamics NAV (Archived)

Fatal Error During Installation + Navision 2013 R2

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Posted on by 5,569

Hi

when installing Nav 2013 R2, for Client, Administration tool, Server, web server components

"Fatal error during installation"

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  • Rajasekhar@MS Profile Picture
    5,569 on at

    on the same server Nav 2013 already installed and its working fine, when installing R2 i got the above error, the ports for Nav 2013 R2 are different

  • Tobias Strobelt Profile Picture
    152 on at

    Have you checked the Eventlog on the machine you want to install NAV? (Start -> Run -> eventvwr)

    In the Application Log there should exist error entries with more detailed Information why and what error occured during Installation.

  • Rajasekhar@MS Profile Picture
    5,569 on at

    The log file

    === Logging started: 2014/05/08 05:55:26 ===

    Executable: C:\71.NA.DVD\setup.exe v7.1.36366.0

    Computer  : WMCNAVCRM

    --- logging level: standard ---

    RegistrySearch: Checking registry key existence. Id = 'SqlServerInstalled'

    RegistrySearch: Checking registry key existence. Id = 'SqlNCLIInstalled'

    RegistrySearch: Searching for registry key value. Id = 'DotNetFx45Version'

    RegistrySearch: Searching for registry key value. Id = 'DotNetFx35Installed'

    RegistrySearch: Searching for registry key value. Id = 'DotNetFx35SpLevel'

    RegistrySearch: Searching for registry key value. Id = 'VstoInstalledx86'

    RegistrySearch: Searching for registry key value. Id = 'VstoInstalledx64'

    RegistrySearch: Searching for registry key value. Id = 'PowerShell30Installed'

    RegistrySearch: Checking registry key existence. Id = 'WindowsSearchInstalled'

    RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx86'

    RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx64'

    Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'

    RegistrySearch: Checking registry key existence. Id = 'Outlook'

    RegistrySearch: Checking registry key existence. Id = 'Outlook15'

    RegistrySearch: Searching for registry key value. Id = 'VCPPSpLevel'

    RegistrySearch: Checking registry key existence. Id = 'VCPPInstalled'

    RegistrySearch: Checking registry key existence. Id = 'VCPP64Installed'

    RegistrySearch: Checking registry key existence. Id = 'IISInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISWinAuthInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISASPNETInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISASPNET45Installed'

    Registry value not found. Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = 'ASPNET45'

    RegistrySearch: Searching for registry key value. Id = 'IISNETFXInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISNETFX45Installed'

    Registry value not found. Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = 'NetFxExtensibility45'

    RegistrySearch: Searching for registry key value. Id = 'IISISAPEXInstalled'

    RegistrySearch: Checking registry key existence. Id = 'HttpActivationInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISISAPIFIInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISREQSTFIInstalled'

    RegistrySearch: Searching for registry key value. Id = 'IISSTATICInstalled'

    Configuring package. Id = 'ARP'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.1.log

    Done configuring package. Id = 'ARP' ReturnCode = 0

    Configuring package. Id = 'WebClientDependency'

    Path to executable = 'C:\71.NA.DVD\WebClientDependencyInstaller.exe', Arguments = '/install'

    Done configuring package. Id = 'WebClientDependency' ReturnCode = 0

    Configuring package. Id = 'ADCS_Id'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.2.log

    Done configuring package. Id = 'ADCS_Id' ReturnCode = 0

    Configuring package. Id = 'RoleTailoredClient'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.3.log

    Done configuring package. Id = 'RoleTailoredClient' ReturnCode = 1603

    Configuring package. Id = 'ServiceTier'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.4.log

    Done configuring package. Id = 'ServiceTier' ReturnCode = 1603

    Configuring package. Id = 'ClickOnceInstallerTools'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.5.log

    Done configuring package. Id = 'ClickOnceInstallerTools' ReturnCode = 0

    Configuring package. Id = 'OutlookAddIn'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.6.log

    Done configuring package. Id = 'OutlookAddIn' ReturnCode = 0

    Configuring package. Id = 'WebClient'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.7.log

    Done configuring package. Id = 'WebClient' ReturnCode = 1603

    Configuring package. Id = 'NavHelpServer'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.8.log

    Done configuring package. Id = 'NavHelpServer' ReturnCode = 1603

    Configuring package. Id = 'RoleTailoredClient_MX.es'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.9.log

    Done configuring package. Id = 'RoleTailoredClient_MX.es' ReturnCode = 0

    Configuring package. Id = 'RoleTailoredClient_CA.fr'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.a.log

    Done configuring package. Id = 'RoleTailoredClient_CA.fr' ReturnCode = 0

    Configuring package. Id = 'RoleTailoredClient_CA.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.b.log

    Done configuring package. Id = 'RoleTailoredClient_CA.en' ReturnCode = 0

    Configuring package. Id = 'RoleTailoredClient_US.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.c.log

    Done configuring package. Id = 'RoleTailoredClient_US.en' ReturnCode = 0

    Configuring package. Id = 'ServiceTier_MX.es'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.d.log

    Done configuring package. Id = 'ServiceTier_MX.es' ReturnCode = 0

    Configuring package. Id = 'ServiceTier_CA.fr'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.e.log

    Done configuring package. Id = 'ServiceTier_CA.fr' ReturnCode = 0

    Configuring package. Id = 'ServiceTier_CA.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.f.log

    Done configuring package. Id = 'ServiceTier_CA.en' ReturnCode = 0

    Configuring package. Id = 'ServiceTier_US.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.10.log

    Done configuring package. Id = 'ServiceTier_US.en' ReturnCode = 0

    Configuring package. Id = 'OutlookAddIn_MX.es'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.11.log

    Done configuring package. Id = 'OutlookAddIn_MX.es' ReturnCode = 0

    Configuring package. Id = 'OutlookAddIn_CA.fr'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.12.log

    Done configuring package. Id = 'OutlookAddIn_CA.fr' ReturnCode = 0

    Configuring package. Id = 'OutlookAddIn_CA.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.13.log

    Done configuring package. Id = 'OutlookAddIn_CA.en' ReturnCode = 0

    Configuring package. Id = 'OutlookAddIn_US.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.14.log

    Done configuring package. Id = 'OutlookAddIn_US.en' ReturnCode = 0

    Configuring package. Id = 'WebClient_MX.es'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.15.log

    Done configuring package. Id = 'WebClient_MX.es' ReturnCode = 0

    Configuring package. Id = 'WebClient_CA.fr'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.16.log

    Done configuring package. Id = 'WebClient_CA.fr' ReturnCode = 0

    Configuring package. Id = 'WebClient_CA.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.17.log

    Done configuring package. Id = 'WebClient_CA.en' ReturnCode = 0

    Configuring package. Id = 'WebClient_US.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.18.log

    Done configuring package. Id = 'WebClient_US.en' ReturnCode = 0

    Configuring package. Id = 'WebHelp_MX.es'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.19.log

    Done configuring package. Id = 'WebHelp_MX.es' ReturnCode = 0

    Configuring package. Id = 'WebHelp_CA.fr'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.1a.log

    Done configuring package. Id = 'WebHelp_CA.fr' ReturnCode = 0

    Configuring package. Id = 'WebHelp_CA.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.1b.log

    Done configuring package. Id = 'WebHelp_CA.en' ReturnCode = 0

    Configuring package. Id = 'WebHelp_US.en'

    MSI log file set to: C:\Users\voxadmin\AppData\Local\Temp\2\setup.wix.msi.1c.log

    Done configuring package. Id = 'WebHelp_US.en' ReturnCode = 0

    SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.

    SUCCESS: Package IIS prerequisites for Web Server Components executed sucessfully.

    SUCCESS: Package Automated Data Capture System for Microsoft Dynamics NAV executed sucessfully.

    ERROR: Package Microsoft Dynamics NAV Client Components failed with error. See detailed message above.

    ERROR: Package Microsoft Dynamics NAV Server Components failed with error. See detailed message above.

    SUCCESS: Package ClickOnce Installer Tools executed sucessfully.

    SUCCESS: Package Microsoft Dynamics NAV Outlook Add-In executed sucessfully.

    ERROR: Package Web Server Components failed with error. See detailed message above.

    ERROR: Package Microsoft Dynamics NAV Help Server failed with error. See detailed message above.

    SUCCESS: Package Language Module (es-MX) for Microsoft Dynamics NAV Windows Client executed sucessfully.

    SUCCESS: Package Language Module (fr-CA) for Microsoft Dynamics NAV Windows Client executed sucessfully.

    SUCCESS: Package Language Module (en-CA) for Microsoft Dynamics NAV Windows Client executed sucessfully.

    SUCCESS: Package Language Module (en-US) for Microsoft Dynamics NAV Windows Client executed sucessfully.

    SUCCESS: Package Language Module (es-MX) for Microsoft Dynamics NAV Server executed sucessfully.

    SUCCESS: Package Language Module (fr-CA) for Microsoft Dynamics NAV Server executed sucessfully.

    SUCCESS: Package Language Module (en-CA) for Microsoft Dynamics NAV Server executed sucessfully.

    SUCCESS: Package Language Module (en-US) for Microsoft Dynamics NAV Server executed sucessfully.

    SUCCESS: Package Language Module (es-MX) for Microsoft Dynamics NAV Outlook Add-In executed sucessfully.

    SUCCESS: Package Language Module (fr-CA) for Microsoft Dynamics NAV Outlook Add-In executed sucessfully.

    SUCCESS: Package Language Module (en-CA) for Microsoft Dynamics NAV Outlook Add-In executed sucessfully.

    SUCCESS: Package Language Module (en-US) for Microsoft Dynamics NAV Outlook Add-In executed sucessfully.

    SUCCESS: Package Language Module (es-MX) for Microsoft Dynamics NAV Web Server Components executed sucessfully.

    SUCCESS: Package Language Module (fr-CA) for Microsoft Dynamics NAV Web Server Components executed sucessfully.

    SUCCESS: Package Language Module (en-CA) for Microsoft Dynamics NAV Web Server Components executed sucessfully.

    SUCCESS: Package Language Module (en-US) for Microsoft Dynamics NAV Web Server Components executed sucessfully.

    SUCCESS: Package Language Module (es-MX) for Microsoft Dynamics NAV Help Server executed sucessfully.

    SUCCESS: Package Language Module (fr-CA) for Microsoft Dynamics NAV Help Server executed sucessfully.

    SUCCESS: Package Language Module (en-CA) for Microsoft Dynamics NAV Help Server executed sucessfully.

    SUCCESS: Package Language Module (en-US) for Microsoft Dynamics NAV Help Server executed sucessfully.

    === Logging stopped: 2014/05/08 06:00:43 ===

  • Suggested answer
    Tobias Strobelt Profile Picture
    152 on at

    Can you please check if you´ve installed all prerequired components located in folder "Prerequisite Components" on your Installation DVD? The following Errors seems to Point on missing .NET components:

    Registry value not found. Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = 'ASPNET45'

    Registry value not found. Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = 'NetFxExtensibility45'

    I would suggest to reinstall the pre-required Package "Microsoft .NET Framework 4.5"

  • Rajasekhar@MS Profile Picture
    5,569 on at

    The .NET Frame work 4.5 installed but in the error log we are receiving.

  • Tobias Strobelt Profile Picture
    152 on at

    As you install the Microsoft Dynamics NAV Help Server could you please check if IIS 8 Web Role is enabled on your Server including ASP.NET and .NETExtensibility?

  • Rajasekhar@MS Profile Picture
    5,569 on at

    On the server IIS 7 , the ASP.NET, .NETExtensibility Enabled.

  • Suggested answer
    opti2k4 Profile Picture
    20 on at

    It can only be installed on Windows 2012 or Windows2012R2.

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