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Customer experience | Sales, Customer Insights,...
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Customer Insights Journeys: Email blocked due to invalid recipient address

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I’m experiencing the same issue as described in this post:

https://community.dynamics.com/forums/thread/details/?threadid=8934fa75-7d82-417a-ae19-b7a483c528b5

 

However, in my case, I’m using the private email field (emailaddress2).

 

How can I configure the journey to use emailaddress2 instead of emailaddress1?

I cannot populate emailaddress1 because, when selecting the contact’s account, a rule clears the business email field.

 

Thank you for your help!

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