Supply chain | Supply Chain Management, Commerce

Error: 'salesformletter_packingslip' menu item could not be opened while posting packing slip.

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Posted on by Md_Mahaseen

Hello,

I am encountering an issue when trying to post a packing slip via the "Post Packing Slip" screen. The error message displayed is:

"The menu item with name salesformletter_packingslip could not be opened."

Has anyone experienced this issue before or have suggestions on how to resolve it?

Any help or guidance would be greatly appreciated!

Thanks in advance!

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Dynamics 365 Supply Chain Management

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Jonas "Jones&q... 5,016 Most Valuable Professional on at

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When did this start, and are your the only user with this problem?
I've seen something similar due to invalid usage data.

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Md_Mahaseen 38 on at

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. Many users are experiencing the same error. If a sufficient quantity exists, no notification, such as "packing slip posted," ; it will simply disappear. If no quantity exists, an error message, like the one shown in this screen's menu item, will appear. This persists even after clearing the usage data.

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Jonas "Jones&q... 5,016 Most Valuable Professional on at

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This is odd indeed... It should not happen without telling you why, for example informing you if not enough quantity available.

It can be because of customizations or a bug in a recent update. My bet is on customization.

My advice is to have a developer debug this, and find the root cause.

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Mohamed Amine Mahmoudi 26,803 Super User 2026 Season 1 on at

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Hi,

Can you tell us if it had any customization ?

Best regards,

Mohamed Amine MAHMOUDI

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Jonas "Jones&q... 5,016 Most Valuable Professional on at

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No, not by looking at this screenshot;

My assumption is based on experience from other customers.

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