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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / SLA timer Control Labe...
Service | Customer Service, Contact Center, Fie...
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SLA timer Control Label change

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Posted on by Vasanthkumar 120

Hello Guys,

We have SLA KPI Instance ( First Response and Resolve) timer controls in Case screen.

I am trying to change the SLA time control label like "Canceled" in to "Cancelled".

Could you pls give your suggestion on this?

Thanks,

Vasanth

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: SLA timer Control Label change

    Hi Vasanthkumar,

    Unfortunately, you can’t change it as your need, it is by-design.

    You can only set the conditions under which various values are displayed (Succeeded, canceled, paused, expired), can’t edit what value it shown.

    pastedimage1613633106645v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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