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Hello Guys,
We have SLA KPI Instance ( First Response and Resolve) timer controls in Case screen.
I am trying to change the SLA time control label like "Canceled" in to "Cancelled".
Could you pls give your suggestion on this?
Thanks,
Vasanth
Hi Vasanthkumar,
Unfortunately, you can’t change it as your need, it is by-design.
You can only set the conditions under which various values are displayed (Succeeded, canceled, paused, expired), can’t edit what value it shown.
Regards,
Leah Ju
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