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Suggested answer

Approve leave requests from MSS

Posted on by 212 User Group Leader

Hello!

I'm trying to approve a leave request from a report through Manager Self-service. 

I'm the Manager and the leave type has assigned a hierarchy workflow. I can see the request but I can´t take any action besides canceling it. 

Any idea what could it be? See image attached below. 

Thank you, 

Ana. NvL8vqE6qp.png

  • naneurrutia Profile Picture
    naneurrutia 212 User Group Leader on at
    RE: Approve leave requests from MSS

    I solved it, there was an issue with the translations related to the workflow.

    Thank you Parag :)

  • naneurrutia Profile Picture
    naneurrutia 212 User Group Leader on at
    RE: Approve leave requests from MSS

    Both, SysAdmin and Manager.

  • Parag Chapre Profile Picture
    Parag Chapre 12,271 Most Valuable Professional on at
    RE: Approve leave requests from MSS

    Are you missing security privileges or duty?

    Did you log in with the Sys Admin role or manager role?

  • naneurrutia Profile Picture
    naneurrutia 212 User Group Leader on at
    RE: Approve leave requests from MSS

    Yes, three of them checked.  

  • Suggested answer
    Parag Chapre Profile Picture
    Parag Chapre 12,271 Most Valuable Professional on at
    RE: Approve leave requests from MSS

    Hi Ana,

    Can you please check whether workflow configuration has Approve and Deny option checked ?

    pastedimage1634722352500v1.png

    Also, check whether you have security assigned for the approval and deny permission.

  • naneurrutia Profile Picture
    naneurrutia 212 User Group Leader on at
    RE: Approve leave requests from MSS

    Hey,

    This is what I'm seeing, everything looks fine to me. But I might be missing something? 

    sqy4ge6FXJ.png

  • Parag Chapre Profile Picture
    Parag Chapre 12,271 Most Valuable Professional on at
    RE: Approve leave requests from MSS

    Hi Ana,

    Click on View history and check who is the reviewer? As you mentioned you are the manager but check what is happening in the history of the workflow.

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