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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Gears Icon in GP 2018
Finance | Project Operations, Human Resources, ...
Suggested answer

Gears Icon in GP 2018

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Posted on by Dan Bigelow 749

pastedimage1582819072040v1.png

Has anyone seen the gears icons in GP.  It happens every so often and I put in a case with Mircrosoft but they could not help.

The solution is to re-start GP.  I am thinking lost connection but we are not getting the FP could not close table which usually indicates that issue.

Stumped - thanks for your help.

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Microsoft Dynamics GP
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  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Gears Icon in GP 2018

    Hello Dan,

    Are you using Citrix at all with Dynamics GP?

    I ask because I had a case a couple weeks ago where they were on GP 2018 R2 and completely random, they'd see the ribbon icons change to 'gears' like you are showing in the screenshot.

    When this occurred, sometimes they could move to a different module (such as from Purchasing to Financial and back to Purchasing) and the issue would resolve itself, but other times GP would freeze up and they'd have to kill the session per Task Manager and log back in.

    When one user would see this happen, not all the other users would see it, even though in my case they had Dynamics GP load balanced across 5 Citrix servers.

    The last I heard on the case was, while they didn't confirm a resolution, they did mention that upgrading their Citrix receivers on the workstations seems to have helped some and I haven't heard back on it.

    I would say to start out with removing anything like Citrix, Remote App, third-party products, customizations from the equation until you're only using plain Dynamics GP either physically on a user's workstation or having the users use regular Remote Desktop to connect to the server and launch Dynamics GP, to see if the issue still occurs or not.

    From there, you'll have at least narrowed down the potential causes of the issue.

    Let us know how that goes or your findings.

    Thank you,

  • Dan Bigelow Profile Picture
    Dan Bigelow 749 on at
    RE: Gears Icon in GP 2018

    Thanks for advice - I do have more information.  It appears the gears show up when the client loses connection to their printer.  Then if they try to print the get an unable to print error.  Eventually GP locks up and they restart and everything is good.  They tend to get these when doing bank reconciliations.

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Gears Icon in GP 2018

    I'd still go with seeing if you get this issue on more than one install of Dynamics GP as well as more than one machine.

    Remove any third-party products, Citrix, customizations to verify whether any of those are causing the issues to occur.

    If the issue is completely random in occurrence, you could be potentially running into a connectivity/network issue with Dynamics GP and SQL Server. As a test, if you install Dynamics GP directly on the SQL server, do you get the same issue?

    If the users all use only one instance of Dynamics GP, you can try re-naming the GP directory when all users are logged out, then run a Repair against it via Control Panel > Programs > Programs and Features, which will completely re-create the entire GP directory, minus third-parties, customizations.

    You can then have users login to this 'new' GP instance and see if this issue still occurs. If not, add back any third-parties, customizations and such one by one, testing after each one, until the issue returns.

    --if it returns, you most likely have the cause.

    --if it doesn't return, then it could've been an issue with the GP directory/files themselves.

    Thanks

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