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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customer Service : SLO...
Service | Customer Service, Contact Center, Fie...
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Customer Service : SLO - Service Level Objective ?? Existe ?

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Posted on by Anderson Mattiuci 10

Olá Pessoal , 

Em relação a implementação de acordo de nível de serviço no HUB do SAC , tem como criar

acordos de nivel de serviços entre equipes internas ? SLO ? como tratar estes casos ?

Ex : Atedimento nivel 1 abre o chamado e este tem uma SLA com o cliente, o analista do nivel 1 identificou 

que precisa encaminhar o chamado para um nivel 2  (neste caso pode abrir uma ocorrencia secundária ou utlizar o envio da 

ocorrencia para uma fula ) , neste caso temos como controlar o SLA do nivel 2 ?

Obrigado 

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