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Personnel Management Error

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Posted on by TheInterestedOne

Hello,

I'm running an evaluation of Dynamics HR and am unable to access the Personnel Management section. The following error message pops up when trying to access:

The menu item with name hcmpersonnelmanagementworkspace could not be opened.

Session ID:

919621cf-9583-42cb-9fed-d894b0066c28

Activity ID:

3ffe8166-6c9a-46b2-9e2f-099b3487ba5d

Search timestamp:

2021-01-20T13:08:43.824Z

7.0.5778.46080 : 7.0.5778.46080 : 7.0.20308.1

I'm using the vanilla evaluation site with all functionality enabled to allow us to evaluate if the system fits our requirements. Other than add 3 colleagues the solution is as spun up by Microsoft.

Any ideas how this can be fixed?

Thanks,

Rob

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Parag Chapre 12,254 Most Valuable Professional on at

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Hi TheInterestedOne,

What kind of role is assigned to you? Are able to open other workspaces?

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TheInterestedOne 40 on at

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Hi Parag,

I and my colleagues have full admin rights and can access all other areas on the demo site.

Rob

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Parag Chapre 12,254 Most Valuable Professional on at

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It is quite strange that you can access other areas but not personnel management.

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C. Shenk Microsoft Employee on at

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Hello TheInterestedOne,

Thank you for the question - typically for an issue related to a menu item unable to open, we would ask that a case be submitted for investigation. Have there been any features that you have enabled for testing by chance?

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TheInterestedOne 40 on at

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Thanks. We've enabled all the features so that we could get a good feel for what we'd be able to do if we adopt the solution. Unfortunately as we don't have any Dynamics 365 licenses yet I can't find a way to raise a case with Microsoft.

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TheInterestedOne 40 on at

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Logged in again this morning for the first time in a few days and it appears to have fixed itself.

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Parag Chapre 12,254 Most Valuable Professional on at

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Hi TheInterestedOne,

Can you please write the steps you did to solve this issue so that It can help others?

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TheInterestedOne 40 on at

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Hi Parag,

We didn't do anything. The Personnel Management part of the application wasn't working for around 4 days. I tried it out of interest this morning before looking into how I could escalate to Microsoft and all appears to be OK now. Perhaps something fixed in the backend?

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