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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Personnel Management E...
Finance | Project Operations, Human Resources, ...
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Personnel Management Error

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Posted on by TheInterestedOne 40

Hello,

I'm running an evaluation of Dynamics HR and am unable to access the Personnel Management section.  The following error message pops up when trying to access:

The menu item with name hcmpersonnelmanagementworkspace could not be opened.

Session ID:
919621cf-9583-42cb-9fed-d894b0066c28
Activity ID:
3ffe8166-6c9a-46b2-9e2f-099b3487ba5d
Search timestamp:
2021-01-20T13:08:43.824Z
7.0.5778.46080 : 7.0.5778.46080 : 7.0.20308.1
I'm using the vanilla evaluation site with all functionality enabled to allow us to evaluate if the system fits our requirements.  Other than add 3 colleagues the solution is as spun up by Microsoft.
Any ideas how this can be fixed?  
Thanks,
Rob
  • TheInterestedOne Profile Picture
    TheInterestedOne 40 on at
    RE: Personnel Management Error

    Hi Parag,

    We didn't do anything.  The Personnel Management part of the application wasn't working for around 4 days.  I tried it out of interest this morning before looking into how I could escalate to Microsoft and all appears to be OK now.  Perhaps something fixed in the backend?

  • Suggested answer
    Parag Chapre Profile Picture
    Parag Chapre 12,248 Most Valuable Professional on at
    RE: Personnel Management Error

    Hi TheInterestedOne,

    Can you please write the steps you did to solve this issue so that It can help others?

  • TheInterestedOne Profile Picture
    TheInterestedOne 40 on at
    RE: Personnel Management Error

    Logged in again this morning for the first time in a few days and it appears to have fixed itself.

  • TheInterestedOne Profile Picture
    TheInterestedOne 40 on at
    RE: Personnel Management Error

    Thanks.  We've enabled all the features so that we could get a good feel for what we'd be able to do if we adopt the solution.  Unfortunately as we don't have any Dynamics 365 licenses yet I can't find a way to raise a case with Microsoft.

  • C. Shenk Profile Picture
    C. Shenk on at
    RE: Personnel Management Error

    Hello TheInterestedOne,

    Thank you for the question - typically for an issue related to a menu item unable to open, we would ask that a case be submitted for investigation. Have there been any features that you have enabled for testing by chance?

  • Parag Chapre Profile Picture
    Parag Chapre 12,248 Most Valuable Professional on at
    RE: Personnel Management Error

    It is quite strange that you can access other areas but not personnel management.

  • TheInterestedOne Profile Picture
    TheInterestedOne 40 on at
    RE: Personnel Management Error

    Hi Parag,

    I and my colleagues have full admin rights and can access all other areas on the demo site.

    Rob

  • Suggested answer
    Parag Chapre Profile Picture
    Parag Chapre 12,248 Most Valuable Professional on at
    RE: Personnel Management Error

    Hi TheInterestedOne,

    What kind of role is assigned to you? Are able to open other workspaces?  

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