Dynamics Community Forum Thread Details

I'm having an issue with the Web Chat functionality

I have a user initiate a chat from our Customer Support window. A couple of messages in the Chat window tell the user an agent will respond to them

The agent is alerted to the Chat through the Omnichannel for Customer Service app:

The agent assigns the chat to themselves, and a Work Item picked sucessfully message is displayed:

The agent refreshes the screen:

The agent clicks in the top right ellipses, to open the work item but there is no response where I would expect a Chat session screen to open.

It has worked in the past but for no apparent reason does no longer. Any help/pointers in the right direction would be very much appreciated.

Thanks

Steve

Portal Chat process cannot open a Chat session