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Customer experience | Sales, Customer Insights,...
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How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

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Posted on by 25

Hello, I am unable to add items to an existing list for the resolution type. When I select the field "Resolution Type" to "Display Options" and hover over the "Resolution Type- info" I see the "Table column" and "Resolution Type" "info" with the default list but not our list. Also, I am not able to edit that list in the Power App and if I use the "Switch to classic" the selection only list the default ones which I can add to but still do not show because our existing list is still in place.

Where will I find the list?  

The Field is"

resolution type

schema Name: resolutiontypecode

logical name: resolution code

description: choice values

pastedimage1615562421478v1.pngpastedimage1615562703437v2.png

  • Compeltech Profile Picture
    Compeltech 25 on at
    RE: How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

    Yes this allowed the items in the resolutiontypecode field for Case Resolutions to become the choices, we just had to re-enter the list we previously had.

    Thank you for your help and especially Michelle!

    Chris Robitaille

  • Verified answer
    sardar ahmed Profile Picture
    sardar ahmed 520 on at
    RE: How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

    Hi

    Please refer below link

    stoneridgesoftware.com/.../

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