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Customer experience | Sales, Customer Insights,...
Answered

How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

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Posted on by 25

Hello, I am unable to add items to an existing list for the resolution type. When I select the field "Resolution Type" to "Display Options" and hover over the "Resolution Type- info" I see the "Table column" and "Resolution Type" "info" with the default list but not our list. Also, I am not able to edit that list in the Power App and if I use the "Switch to classic" the selection only list the default ones which I can add to but still do not show because our existing list is still in place.

Where will I find the list?  

The Field is"

resolution type

schema Name: resolutiontypecode

logical name: resolution code

description: choice values

pastedimage1615562421478v1.pngpastedimage1615562703437v2.png

  • Verified answer
    sardar ahmed Profile Picture
    520 on at

    Hi

    Please refer below link

    stoneridgesoftware.com/.../

  • Compeltech Profile Picture
    25 on at

    Yes this allowed the items in the resolutiontypecode field for Case Resolutions to become the choices, we just had to re-enter the list we previously had.

    Thank you for your help and especially Michelle!

    Chris Robitaille

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