Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Answered

How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

Posted on by 25

Hello, I am unable to add items to an existing list for the resolution type. When I select the field "Resolution Type" to "Display Options" and hover over the "Resolution Type- info" I see the "Table column" and "Resolution Type" "info" with the default list but not our list. Also, I am not able to edit that list in the Power App and if I use the "Switch to classic" the selection only list the default ones which I can add to but still do not show because our existing list is still in place.

Where will I find the list?  

The Field is"

resolution type

schema Name: resolutiontypecode

logical name: resolution code

description: choice values

pastedimage1615562421478v1.pngpastedimage1615562703437v2.png

  • Compeltech Profile Picture
    Compeltech 25 on at
    RE: How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

    Yes this allowed the items in the resolutiontypecode field for Case Resolutions to become the choices, we just had to re-enter the list we previously had.

    Thank you for your help and especially Michelle!

    Chris Robitaille

  • Verified answer
    sardar ahmed Profile Picture
    sardar ahmed 520 on at
    RE: How to add an item to an existing resolutiontypecode pick list or choice in the Unified Interface

    Hi

    Please refer below link

    stoneridgesoftware.com/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,532 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,501 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans