Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Expired Email Tile in Journey Sent out AFTER expiration date

(0) ShareShare
ReportReport
Posted on by 10

I have a tile that shows an expiration date of 6/2/23 and yet in insights I show some 600 emails were sent out TODAY 6/6. This is unacceptable. Is there a reason this would or could happen?

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Expired Email Tile in Journey Sent out AFTER expiration date

    Hi D365marketing,

    Any contact who enters an email tile after its expiration date has passed will pass through the tile without being sent the message.

    https://learn.microsoft.com/en-us/dynamics365/marketing/email-expire

    So I'd like to know if you are using the wait tile and if/then tile.

    Maybe the contact has gone through the send email tile before the email expires, but a few days have passed while waiting for the condition.

    Some tiles are timed from the trip start time you set, rather than from the tile time.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,969 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,842 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans