Expired Email Tile in Journey Sent out AFTER expiration date

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Posted on by D365marketing

I have a tile that shows an expiration date of 6/2/23 and yet in insights I show some 600 emails were sent out TODAY 6/6. This is unacceptable. Is there a reason this would or could happen?

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Haig Liu Microsoft Employee on at

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Hi D365marketing,

Any contact who enters an email tile after its expiration date has passed will pass through the tile without being sent the message.

https://learn.microsoft.com/en-us/dynamics365/marketing/email-expire

So I'd like to know if you are using the wait tile and if/then tile.

Maybe the contact has gone through the send email tile before the email expires, but a few days have passed while waiting for the condition.

Some tiles are timed from the trip start time you set, rather than from the tile time.

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