Skip to main content

Notifications

Customer Insights - Journeys forum

Workflow not working properly

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

I have a workflow for a form submission (autoresponder). Sometimes it fires very late, sometimes it fires straight away. I've just done a test with a personal email address, after someone emailed me saying they haven't received an email, and in the Email Sends I have 2 records of emails being sent to my personal email address. However, I've only received one. I tried checking if other people also have 2 records, but it's quite difficult to do as I need to open each individual record or Email Send to see who it went to. 

Is this something that might have to do with the process? 

To clarify, I have not set the process up myself, and the person who did left. The process is relatively simple, check if form capture exists, check if lead was created, check if they've already confirmed their subscription and send them an email, otherwise send them email with confirmation. If lead was not created, check if contact exists and follow same steps as for lead. 

This seems to be happening for mutiple forms (only two processes that handle all of them), but as I said, it's relatively intermittent. 

Did anyone encounter this, or anyone know what I can do to fix this? 

Many thanks for your help.

  • Suggested answer
    RE: Workflow not working properly

    Hello,

    I see this post is from some time back and had never been answered.

    It is a bit unclear which product you are (or have been using) for corm submissions and how the integration works with Dynamics 365.

    But if you are still looking for an answer please feel free to reach out once more!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Workflow not working properly

    Just to give an actual example of what I'm talking about:

    On May 28th at 8.40pm I requested to download a report from the website by filling in a form. The process that's supposed to send me the email shows it was completed at 8.40pm, but I actually received the email at 3.30 am. The process didn't fail, but there was a significant delay from a client's point of view. I don't know why this is happening or how to fix it.

    Thanks again!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Workflow not working properly

    I've tried your steps, but it doesn't seem to show any failed processes. I found a few waiting processes from about 10 days ago, but they weren't related to the problem I keep seeing. They were subscription confirmations, which only happen once people receive the autoresponder. 

    I've just had a thought, but not sure if it is impacting this or not.

    So, we're using ClickDimensions as a marketing solution within MS Dynamics. ClickDimensions has its own process for the autoresponder, but we have a Live customisation process that is supposed to deal with the same thing. I'm not sure if they "step on each other's toes". I've found all the process sessions in the ClickDimensions form autoresponder session rather than the one particularly set up for my scenario. 

    Many thanks for your help.

    Kind regards,

    Maddie.

  • diegompc Profile Picture
    diegompc 798 on at
    RE: Workflow not working properly

    Hi Maddie Vararu,

    Could you open the Workflow, click on Process Sessions and click on the failed job?

    Settings->Solutions->"Solution X"->Processes->Workflow X:

    Captura11.PNG

    Reagrds!!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,979 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,848 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans