I have a workflow for a form submission (autoresponder). Sometimes it fires very late, sometimes it fires straight away. I've just done a test with a personal email address, after someone emailed me saying they haven't received an email, and in the Email Sends I have 2 records of emails being sent to my personal email address. However, I've only received one. I tried checking if other people also have 2 records, but it's quite difficult to do as I need to open each individual record or Email Send to see who it went to.
Is this something that might have to do with the process?
To clarify, I have not set the process up myself, and the person who did left. The process is relatively simple, check if form capture exists, check if lead was created, check if they've already confirmed their subscription and send them an email, otherwise send them email with confirmation. If lead was not created, check if contact exists and follow same steps as for lead.
This seems to be happening for mutiple forms (only two processes that handle all of them), but as I said, it's relatively intermittent.
Did anyone encounter this, or anyone know what I can do to fix this?
Many thanks for your help.
