I have a workflow for a form submission (autoresponder). Sometimes it fires very late, sometimes it fires straight away. I've just done a test with a personal email address, after someone emailed me saying they haven't received an email, and in the Email Sends I have 2 records of emails being sent to my personal email address. However, I've only received one. I tried checking if other people also have 2 records, but it's quite difficult to do as I need to open each individual record or Email Send to see who it went to.
Is this something that might have to do with the process?
To clarify, I have not set the process up myself, and the person who did left. The process is relatively simple, check if form capture exists, check if lead was created, check if they've already confirmed their subscription and send them an email, otherwise send them email with confirmation. If lead was not created, check if contact exists and follow same steps as for lead.
This seems to be happening for mutiple forms (only two processes that handle all of them), but as I said, it's relatively intermittent.
Did anyone encounter this, or anyone know what I can do to fix this?
Many thanks for your help.
Hello,
I see this post is from some time back and had never been answered.
It is a bit unclear which product you are (or have been using) for corm submissions and how the integration works with Dynamics 365.
But if you are still looking for an answer please feel free to reach out once more!
Just to give an actual example of what I'm talking about:
On May 28th at 8.40pm I requested to download a report from the website by filling in a form. The process that's supposed to send me the email shows it was completed at 8.40pm, but I actually received the email at 3.30 am. The process didn't fail, but there was a significant delay from a client's point of view. I don't know why this is happening or how to fix it.
Thanks again!
I've tried your steps, but it doesn't seem to show any failed processes. I found a few waiting processes from about 10 days ago, but they weren't related to the problem I keep seeing. They were subscription confirmations, which only happen once people receive the autoresponder.
I've just had a thought, but not sure if it is impacting this or not.
So, we're using ClickDimensions as a marketing solution within MS Dynamics. ClickDimensions has its own process for the autoresponder, but we have a Live customisation process that is supposed to deal with the same thing. I'm not sure if they "step on each other's toes". I've found all the process sessions in the ClickDimensions form autoresponder session rather than the one particularly set up for my scenario.
Many thanks for your help.
Kind regards,
Maddie.
Hi Maddie Vararu,
Could you open the Workflow, click on Process Sessions and click on the failed job?
Settings->Solutions->"Solution X"->Processes->Workflow X:
Reagrds!!
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