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Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Work Flow for Portal Invitation

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Posted on by 202

We would like to be able to create a Marketing email that contains a portal invitation with a work flow that generates a unique invitation code. 

Any suggestions regarding how to make this happen for a segment of over 500 contacts? 

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  • Suggested answer
    Petit Hibou Profile Picture
    on at

    Hi Lori,

    this doesn't look like a simple task to complete :)

    The only possibility to get something contextual to the email is to store it in a custom attribute on the contact entity (but then it means pre-filling the data before starting the campaign).

    So, the data would have to be recorded in contact/related field. One step forward, to avoid pre-filling the data manually before starting the CJ would be something like this:

    [Segment] -> [Custom Channel to assign contact.code and create “Code Assigned” channel interaction] -> [Trigger on “Code Assigned”] –(Positive)> [Email with {{contact.code}}]

    Another one would be to have something like Contact 1-n Invite Code

    The customer journey like this:

    [Record Created: Invite Code with contact field ref InviteCode.contact] -> [Email]

    Such CJ would pick up any invites created for any contact (not only from your segment). You can still have a second CJ which would create InviteCode based on Segment for example. Or use completely different way (workflow?) of generating codes in the first place.

    HTH

    Elena

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