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Customer experience | Sales, Customer Insights,...
Suggested answer

Click To Call Pop Up

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Posted on by 10

Is there a way to prevent this pop up every time we make a Click To Call? It's always asking us to choose an application every time we click the Click To Call button. 

image-_2800_113_2900_.png

 

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Click To Call Pop Up

    Hi partner,

    Any progress?

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Click To Call Pop Up

    Hi Ramon,

    I think the popup comes from the security behavior of the browser, not the designed behavior of the default configuration of click-to-call in MS Dynamics.

    Have you tried another browser? This question should be related to browser site security.

  • RamonFive9 Profile Picture
    RamonFive9 10 on at
    RE: Click To Call Pop Up

    We already tried that, but it still keeps on popping up, is this a designed behavior with the default configuration of the Click To Call in MS Dynamics?

  • Suggested answer
    RamonFive9 Profile Picture
    RamonFive9 10 on at
    RE: Click To Call Pop Up

    We already tried that, but it still keeps on popping up, is this a designed behavior with the default configuration of the Click To Call in MS Dynamics?

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Click To Call Pop Up

    Hi partner,

    Have you tried ''always allow''? Or have you tried using privacy mode?

    I think this may be related to site permission, but it seems that there is no setting for opening the link.

    pastedimage1673841373469v1.png

    pastedimage1673841705936v2.png

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 9,317 Super User 2024 Season 1 on at
    RE: Click To Call Pop Up

    Can you click on the on the "Always Allow" check box then select your app. so that it will make this default app for your pc probably.

    Thank you,

    Amit Katariya

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