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Settings pane disappeared from menu

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Posted on by jsmith8896

We are using an email connector solution from Salesforce that we recently upgraded. After the upgrade, the Settings pane from the menu is no longer visible. I don't see any errors from the application that points as to why. Restoring the database corrects the issue. I thought it might be messing up server roles in some way, but that doesn't seem to be the case either. Has anyone else seen this happen or know how to correct it. We also have the vendor involved, but they say they have not seen this before and are investigating.

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jsmith8896 5 on at

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RE: Settings pane disappeared from menu

I get 404 error at <url>/<instance>/systemcustomization.aspx
Gilmeyer on at

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RE: Settings pane disappeared from menu

Hi,

Please find here direct link to customizations yourcrmisntanceurl/.../systemcustomization.aspx
jsmith8896 5 on at

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RE: Settings pane disappeared from menu

I will see if this helps, but the Settings pane is missing from the administrative side. I'm logged in as a System Administrator and lost the ability to access Settings.
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Gilmeyer on at

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RE: Settings pane disappeared from menu

Hi

Assuming your are taking about Setting in Navigation. I would suggest to re added the Setting by editing the site map.

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/customize-dev/change-application-navigation-using-sitemap

Let me know if it helps.

Regards,