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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics 365 Omnichann...
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Dynamics 365 Omnichannel for Customer Service: Post Conversation Survey Variable Not Getting Populated

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Posted on by D365EL 311

Hello Community,

I have set up a survey in Dynamics 365 Customer Voice to be used as the post conversation survey for live chat in Omnichannel. I have selected the option to insert the survey in the conversation. When testing the run time experience of the post conversation survey, I notice my "First Name" variable from my survey is not being dynamically populated from the customer contact I am chatting with during the live chat. Is there a way to make this work?

Survey.jpg

Thanks!

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