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Service | Customer Service, Contact Center, Fie...
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Error when configuring Virtual Power Agent with Dynamics Omnichannel chat integration

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I keep getting error code 0x80040264 when granting permissions to Dynamics 365 Omnichannel and Virtual Power Agent.

I'm logged in as admin and have configured everything according to the documentation I have found online.

The end goal is to have a Virtual Power Agent chat bot on the website where customers can ask for a live agent. Then it will forwards customers to the chat room where agents and chat with the customer.

Does anyone know how to properly configure this setup?

pastedimage1612881366285v1.png

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  • Suggested answer
    prt33k Profile Picture
    6,907 on at

    Did provisioning was successful?

    community.dynamics.com/.../omnichannel-can-t-create-chat-channel

  • Community Member Profile Picture
    on at

    Hi wintve1,

    I found the error in troubleshoot document, which need you active soluntion before using them.

    pastedimage1612942685476v1.png

    https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#error-occurs-when-i-try-to-create-a-chat-widget-or-social-channel-

    Aslo, you can refer following link to know more about Virtual Power Agent with Dynamics Omnichannel.

    Integrate a bot | Microsoft Docs

    Power Virtual Agents and Omnichannel for Customer Service - YouTube

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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