I keep getting error code 0x80040264 when granting permissions to Dynamics 365 Omnichannel and Virtual Power Agent.
I'm logged in as admin and have configured everything according to the documentation I have found online.
The end goal is to have a Virtual Power Agent chat bot on the website where customers can ask for a live agent. Then it will forwards customers to the chat room where agents and chat with the customer.
Does anyone know how to properly configure this setup?
Hi wintve1,
I found the error in troubleshoot document, which need you active soluntion before using them.
https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#error-occurs-when-i-try-to-create-a-chat-widget-or-social-channel-
Aslo, you can refer following link to know more about Virtual Power Agent with Dynamics Omnichannel.
Integrate a bot | Microsoft Docs
Power Virtual Agents and Omnichannel for Customer Service - YouTube
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Did provisioning was successful?
community.dynamics.com/.../omnichannel-can-t-create-chat-channel
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