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Customer experience | Sales, Customer Insights,...
Suggested answer

Can I craft the generated survey options links myself?

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Posted on by 5

My customer has the requirement to send an HTML email to customers which ideally would include 2 buttons to (dis)approve some offering. We would like to use the same type of hyperlinks under these buttons which are normally generated inside a customer voice survey, ie:

customervoice.microsoft.com/.../ResponsePage.aspx

My question is: is there known logic with which I can generate these links myself, when creating the email HTML? 

  • Suggested answer
    Welly Lee Profile Picture
    on at
    RE: Can I craft the generated survey options links myself?

    Janse -- you will need to create separate link for each option in the email. For example, if you have a question with 2 option (yes/No). Then the first option (Yes) needs to use ecv.microsoft.com/gTK3nNn95X?questionid=<guid>&answer=Yes. The second option (No) use ecv.microsoft.com/gTK3nNn95X?questionid=<guid>&answer=No.

  • Janse Profile Picture
    5 on at
    RE: Can I craft the generated survey options links myself?

    Hi Welly,

    Thanks for taking the time to answer. I do not understand what you mean though. In my Power Automate flow, I only have a Customer Voice invitation link object that I can work with AFAIK, ie: ecv.microsoft.com/gTK3nNn95X

    When I send a  customer voice email to my client, then the generated link under an accept/deny button typically has the following structure:

    customervoice.microsoft.com/Pages/ResponsePage.aspx?id=7YSwpaftIkKyfe8uNyn5QUs4H5vqR0BKpNodW-VbkxZUOFUzUE41MDhPU0E3M1M4RENOQTRaVkJKVC4u&vt=a5b084ed-eda7-4222-b27d-ef2e3729f941_45fe978f-a4b4-486d-aa7c-242f754a1239_637592784620000000_EUR_Hash_7xvoRNF1ib4WFBRKcncL70KL%2fEYZJH%2bYpG2l1dWkLwI%3d&questionId=r5bc257029e81411e90a1623461cde786&answer=Yes

    As we can see, the URL contains an answer=Yes parameter. How will I be able in my Power Automate flow to construct this type of link especially with the ID URL parameter?  

  • Suggested answer
    Welly Lee Profile Picture
    on at
    RE: Can I craft the generated survey options links myself?

    You could create your own HTML and use the target link to open the survey by passing in the user answer as part of query string. Feel free to contact us at customervoice@microsoft.com for more information. 

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