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I don't see my e-mail in Dynamics 365

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Posted on by ecrevisse

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Hi,

An email arrives in the mailbox of email@contoso.pl, then this email is forwarded on to email2@contoso.pl. When messages drop directly into the email2@contoso.pl mailbox I can see them in Dynamics 365 but when the email is a forwarded message the messages do not appear in Dynamics 365.
What could be the problem ? This is normal behaviour ?

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Leah Ju Microsoft Employee on at

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Hi ecrevisse,

The forwarded message doesn't show up in Dynamics 365, so can it be found in the email2 mailbox? Is the email2 email address receiving this email?

Could you track it manually to Dynamics 365 if it in the email2 mailbox?

You can check 'Email' tab in Personal Settings:

Set an option to automatically track incoming Outlook email in Dynamics 365 for Outlook | Microsoft Learn

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