Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Suggested answer

Omnichannel for Customer Service - Single sign-on Issue

Posted on by 5

Hi Folks,

I am having issue during the authentication part in my Omnichannel For Customer Service in my trial version.

I have all the available trial licenses as well as done the Managed part to install the Chat from Admin Portal.

pastedimage1620892965337v1.png

Any help will be really appreciated.

Thanks,

Sam

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Omnichannel for Customer Service - Single sign-on Issue

    Hi Sam02,

    In Troubleshoot Omnichannel for Customer Service document, I found ‘single sign-on account’ error you mentioned in title because screenshot is unclear.

     pastedimage1620957105345v1.png

    And the document provide following resolution as screenshot shown:

    When you open the Omnichannel for Customer Service application or Customer Service workspace with Omnichannel enabled, the system performs a variety of tasks including logging in to Omnichannel, preparing for notifications, and setting your presence. If the system encounters any errors while performing these operations, they are displayed on the user interface.

    If you get any of the errors listed below, check if Security Defaults is turned on. If it is turned on, the agent should have the right authentication set up. Alternatively, Security Defaults can be switched off if it is not required.

    To learn more about Security Defaults, see the topic What are security defaults?

    If your tenant is configured with Azure Security Defaults, make sure your users have multi-factor authentication set up on their accounts. Otherwise, they might run into a single sign-on error. To learn more about Azure Security defaults, see What are security defaults ?

    For more detailed information, you can refer following link:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#errors-occur-when-i-try-to-open-omnichannel-for-customer-service-or-customer-service-workspace-with-omnichannel-enabled-

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,570 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,683 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans