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Hello,
We are on CRM 2013 on-premise. We are using the CRM email router to automatically create email activities for every email that arrives in a shared group mailbox.
In the Mailbox setting, we set the option to 'Delete Emails after Processing' so that to avoid build-up of emails in Exchange.
However the emails are never deleted from Exchange Online.
Any idea why the emails are not being deleted?
Thanks.
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