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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Business Portal error ...
Microsoft Dynamics GP (Archived)

Business Portal error on new Requisition request (HTTP 404 page cannot found)

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Posted on by Edie Williams 395

I installed BP 5.1 for GP2010, all works great excep for the "New Requisition" link, for some reason it redirect me to another route.

I installed BP in this site:

http://myserver/Greatplains/BP/

but when clicking "New Requisition" I got redirected to:

http://myserver/BusinessPortal/

checking IIS I found a site named BusinessPortal and Im assuming BP creates it on install. So the question is, why Im getting a 404 page not found error, if the page really exists?

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  • Edie Williams Profile Picture
    Edie Williams 395 on at

    forgot to note that I've already done a complete uninstall of BP ans Sharepoint (this is a Development Server), and the error persists.

    Even gave "Full Access" to all users to the Directory:

    C:\Program Files\Microsoft Dynamics\Business Portal

    and the error persists.

  • Arturo Medina Profile Picture
    Arturo Medina 696 on at

    Hi Eddie,

    I once faced that "HTTP 404" pesky error, and doing a complete re-install made the trick, maybe I missed some installation step in the first installation.

    Now, long after I had my BP up and running, a fellow worker of mine stumbled on the following KB entry: "KB923665-How to uninstall Business Portal 3.0"

    Although *it says it applies* to BP 3.0, she was told by MSFT support staff that also applies to Biz Portal 5.1. Maybe you should tried it.

    I'm assuming you're using ENGLISH installation media for both GP and adtt'l products like web services and BP.

     

    HTH, YMMV

     

  • Edie Williams Profile Picture
    Edie Williams 395 on at

    uninstalled twice, but the problem persists. The only things different were:

    1. that there was no COM+ objects (Delete the COM+ objects for Business Portal 3.0. To do this, follow these steps...)

    2. the SQL scripts sends errors, it seems that the uninstall process deleted all SQL objects:

    Msg 3701, Level 11, State 5, Line 7

    Cannot drop the table 'BPConfiguration', because it does not exist or you do not have permission.

    Msg 3701, Level 11, State 5, Line 8

    Cannot drop the table 'DCCatalogMUMngr', because it does not exist or you do not have permission.

    Msg 3701, Level 11, State 5, Line 9

    Cannot drop the table 'DCCatalogSystemSetup', because it does not exist or you do not have permission.

    At this moment, I'm completely desperate...!!

    ...yes, all softwares are in english, including the SO

    Any more clues???????

  • Arturo Medina Profile Picture
    Arturo Medina 696 on at

    Edie,

    Sorry to hear that, I ran out of tricks. I think that the solution can be quite elusive. Since yours is not a live environment, I'd consider a full re-install and sticking to all default values particularly site naming, etc. In the end, this can be the shortest route.

  • Edie Williams Profile Picture
    Edie Williams 395 on at

    Hi, I did a complete reinstall (SP included) and now when i click "New Request" the Requisition Window is shown a a second, then dissapears a a Web Dialog appears with the title: Error in Application

  • Arturo Medina Profile Picture
    Arturo Medina 696 on at

    I saw that one too, https://community.dynamics.com/gp/f/32/t/104713.aspx 

    I think allowing pop-up screens in Internet Explorer solved the problem.

  • Edie Williams Profile Picture
    Edie Williams 395 on at

    After 3 weeks trying to make Business Portal Requisitions work... I'm still stuck.

    This is what I've done 'till now:

    -changed browse mode to: IE8 (only so the administration pages work)

    -Added the site to the trusted zone

    -Mark as "Enable" all the ActiveX options for this zone, and lowered the Security to "Low"

    -disabled pop-up blocker

    -recreated the hierarchy's in BP

    -Deleted, an re-added the users to BP Requisition

    and still, when trying to add a new Request, I receive a message: you are not setup in the approval hierarchy, you will be able to save but not submit the purchase request. Continue?

    I click OK, the Request window is shown for 3 seconds, disappears, and an error window is displayed with the title"Webpage Dialog" and the message: Error in application.

    Is this supposed to be so complicated? Any other clue? For the first time Google is failing to find an answer... or I'm not asking the right question...

  • Derek Albaugh Profile Picture
    Derek Albaugh Microsoft Employee on at

    Hello Edie,

    Looking through your case notes, the first question I have is whether you're installing Business Portal 5.1 onto a site collection that has alternate mapping on it and/or URL re-direction?

    The reason I ask is because normally the site collection URL will be something like http://servername:port#/

    When you install Business Portal, it simply uses this URL:  http://servername:port#/BP

    You mentioned you were seeing an URL of http://myserver/BusinessPortal/, which makes me think you may be installing Business Portal onto a site on top of a site collection and/or have AAM setup on the site collection and this can actually cause issues with the install of Business Portal.

    What we recommend, if you haven't already done so, is to use a site collection of the default http://servername:port#/ to install Business Portal onto and then test with the http://servername:port#/BP URL.

    Once the installation is completed successfully and you've tested and verified everything works, then you can add any alternate access mapping, URL re-direction and/or SSL to the site collection/URL as you need.

    As for the message about only being able to save, not submit requisitions if you're not in the actual approval hierarchy setup for the company you're in, for Requisition Management, that is normal, but you shouldn't be seeing the other errors after that.

    Since you've been working on this for about a week, I would suggest creating a support case so we could look at it closer with you.

    Thank you,

  • callen Profile Picture
    callen 4,595 on at

    Derek,

    Chapter 6 of the user guide for BP 5.1 is pretty specific about creating a new web application and site collection for Business Portal.  

    I'm confused about installing under the server name:port rather than selecting the Site Collection created in Chapter 6.  Maybe I'm totally confused by the information you should enter when creating the web application and site collection.

    I'd greatly appreciate some clarification on this.  

    Thank you

  • Derek Albaugh Profile Picture
    Derek Albaugh Microsoft Employee on at

    We basically mean the same thing.

    When you create a new web application and then a site collection on top of it in SharePoint Central Administration, as per the installation guide, the site collection that is created will have an URL of the following:

    http://servername: port#/

    'servername' will be the actual server name of the SharePoint server and the port number will be the actual port number, so for example, if your server name is BP2013 and you choose port number 81, the URL would be this:

    http://BP2013:81/

    Now, if you use a site collection on port 80, you don't necessarily need to add the port number, so it can look like this:

    http://BP2013/

    Once Business Portal is installed, then the URL to reach BP would be, using these two example, either http://BP2013:81/BP or http://BP2013/BP.

    What I was trying to state was that we want to use these default site collection URLs when we install Business Portal.

    We do not want to add any alternate address mapping, URL re-direction or SSL settings on the site collection URL before we install Business Portal as it can cause issues with the install.

    The recommendation is to add the alternate address mapping, URL re-direction and/or SSL settings, if wanted, until after the installation of Business Portal has completed successfully and the application has been verified working correctly.

    Thanks

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