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Outlook Integration in Field Service

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Posted on by Nusrath Jahan

15

Hi everyone,

When work order is assigned to the field technician, Is it possible to send a mail or message in teams app or schedule a meeting in them?

I have referred this one:https://community.dynamics.com/365/fieldservice/b/d365fieldservicecloudfronts/posts/outlook-integration-with-field-service-for-dynamics-365. But that synchronization option is already deprecated. Can anyone help me?

Thanks!

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Fannie30 2,990 on at

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RE: Outlook Integration in Field Service

If you're using the Field Service Mobile App, then you can use the MObile Push Notification and also expose Exchange Calendar there. There they can see the bookings AND other appointments.
Mimi Yoshida on at

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RE: Outlook Integration in Field Service

My suggestion is also using Power Automate "When a new email arrives" trigger to create a flow.

docs.microsoft.com/.../email-triggers

Hope this helps.
John Holmes 260 on at

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RE: Outlook Integration in Field Service

Have you looked at using push notifications?

There is a workflow shipped with field service to get you started
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Al Iggs on at

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RE: Outlook Integration in Field Service

You could simply use Power Automate and create a Flow that - upon creation of a booking - queries the resource's contact details and then sends any desired kind of notification.

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