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Hi everyone,
When work order is assigned to the field technician, Is it possible to send a mail or message in teams app or schedule a meeting in them?
I have referred this one:https://community.dynamics.com/365/fieldservice/b/d365fieldservicecloudfronts/posts/outlook-integration-with-field-service-for-dynamics-365. But that synchronization option is already deprecated. Can anyone help me?
Thanks!
You could simply use Power Automate and create a Flow that - upon creation of a booking - queries the resource's contact details and then sends any desired kind of notification.
Have you looked at using push notifications?
There is a workflow shipped with field service to get you started
My suggestion is also using Power Automate "When a new email arrives" trigger to create a flow.
docs.microsoft.com/.../email-triggers
Hope this helps.
If you're using the Field Service Mobile App, then you can use the MObile Push Notification and also expose Exchange Calendar there. There they can see the bookings AND other appointments.
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