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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2012 R2 - Created I...
Microsoft Dynamics AX (Archived)

AX 2012 R2 - Created Invoice with wrong price

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Posted on by Jayaganesh 390

Hello,

I'm using AX 2012 R2. I created invoice with wrong price which is much higher than the real price, it is sent to the customer. How do I correct it now?

Should I issue a credit note with the same qty and price? so it gets cancelled and issue a new sales order and invoice it again?

Regards,

Jayaganesh

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    Community Member Profile Picture
    Community Member on at

    Activate the Free text invoice correction in License configuration and use the Free text invoice correction option on the free text invoice for making necessary changes and sending to customer by which the old invoice will be reversed and new invoice will be generated

  • Mariano Gracia Profile Picture
    Mariano Gracia on at

    do not use free text invoice, as your inventory cost can be affected if you don't use a new sales order, mark both transactions, the original and incorrect invoice, and the new one (the credit note), doing this way both transactions will have the same cost, so during inventory closing process, the total cost will be 0. The new invoice (the one with the correct sales price) will be estimated during inventory closing with a correct cost price, and so, your margin will be correct.

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