web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Subscription Center - unsubscribe from other than email link

(0) ShareShare
ReportReport
Posted on by 2

We are using the default subscription center in Dynamics that has the default subscription center form. The form has an email address field and a submit button. The form is hosted on our site. 

The problem is, there are other ways that we get notified that someone wants to unsubscribe. They either send an email request or people will ask on behalf of someone else. If we visit the page with the subscription center on it—and not from the link in the email—the form never loads. I'm assuming that this is because the form doesn't know the identity of the person attempting to unsubscribe because they got there in a different way. 

Is it possible to allow anyone to unsubscribe from the form? 

  • Suggested answer
    # Mikko Profile Picture
    15 on at

    Hi alemieux69,

    The subscription center forms work only if you access them through an email sent from Dynamics 365 Marketing.

    If you want, you could use a workaround like

    • add a marketing form created for this purpose to your website
    • create an email and a customer journey and have the journey triggered when ever someone submits the form
    • let people unsubscribe through the email

    This way you can also verify that the person making the request really has access to the email address in question.

    It's not a perfect solution and may not fit due to some details. 

    Mikko

  • Suggested answer
    alemieux69 Profile Picture
    2 on at

    OK, thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 98 Most Valuable Professional

#2
11manish Profile Picture

11manish 77 Super User 2026 Season 2

#3
Travis South Profile Picture

Travis South 39

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans