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Customer experience | Sales, Customer Insights,...
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Dynamics Marketing Customer Journey backend sending-process

Posted on by 2

Hi!

I got a question regarding the customer journey.

Do you know how microsoft sends out an email to a defined segment once the journey is started (without any tile triggers).

What I mean is if there are 1000 contacts in my segment, does micosoft send the email out at once to all of these 1000 contacts after starting the journey? Or is microsoft proceeding the segments in "smaller" portions that are send out?

Thanks!

  • Verified answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Dynamics Marketing Customer Journey backend sending-process

    Hi,

    Based on feedback from other users, a split-segment will be sent, but the exact logic is not explicitly stated.

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