Cannot insert Duplicate Key while creating Case record in CRM 365 9.2

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Posted on by Jharana Baliyar Singh

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Hi All,

When i am creating case record in crm its saying cannot insert duplicate key & checked with for duplicate detection rule for case entity theres no rule activated on case.

In crm already ticketnumber has some number with the same number i am trying to create one more record data which will have the same ticketnumber how can we achive this ?

Thanks,

Jharana

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Pradeep Rai 5,489 Moderator on at

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RE: Cannot insert Duplicate Key while creating Case record in CRM 365 9.2

Hi,

The ticketnumber is of autonumber type as shown below:

and we can cannot create two cases with same ticket number because it will violet the Auto number concept. In CRM side autonumber stored as UNIQUE key

And one suggestion to store the same ticketnumber, you can create new custom field on case entity of type Single Line of Text then either manually or with some custom approach like plugin, workflow you can populate the same field.

Also, you can use the Parent-Child Case relationship.

Thanks,
Pradeep.

Please mark this as VERIFIED it it helps.

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