Enable geo-fencing in customer service

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Posted on by Chinmay306

I am working on customer service module of CRM and one of my requirements is to enable the geo-fencing for the service agents who are working in the field to track their locations. I have looked everywhere for the solution but couldn't find anything.

Please help me to enable the CSA's geo location.

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Mohamed GRAIB 2,504 Moderator on at

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Hi chinmay,

Please follow these links :

learn.microsoft.com/.../field-service-maps-address-locations

learn.microsoft.com/.../mobile-powerapp-geofence

Hope that's helpful for you.

Please mark the answer as verified if that's helpful for you

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Chinmay306 15 on at

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Hello Graib,

Thank you for your response, but this doesn't address my issue. Your answer is for field service and I'm looking to replicate the same feature in customer service.

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Mohamed GRAIB 2,504 Moderator on at

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Hi chinmay,

It's the same method in Customer Service.

Hope that's helpful for you

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Chinmay306 15 on at

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Can you share the screenshots?

That would be a big help

Thanking you in advance

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Eiken on at

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Hi,
I am afraid that there are not OOTB solutions to enable geo-fencing in customer service.

The geofencing is the unique function of the Field Service. The following document shows the necessary processes about geofencing but the customer service dont't have these processes.

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Chinmay306 15 on at

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Thank you Eiken,

I have been researching the same and I haven't found anything concrete about enabling geo-fencing in customer service.

Anyways, thank you for your response.

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