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I have been tasked with trying to figure out both the cause and solution to this issue that has happened to multiple people in our A/P department, but haven't been able to find anything on other boards.
Over the last two weeks, both of our A/P processors have been printing checks for different entities in SL 2018 on different days. They go through the selection process in order to cut checks, and once they started printing, both received an application error midway through. Unfortunately, neither of them took a screenshot of the message, or wrote it down, they just clicked ok and told me about it the next day. The system ended up continuing to print after, but skipped the check in AP - the reports show the check number and Customer ID/name, but all the other information is blank and the amount it $0.00. his has also cause the rest of the physical checks to be off by 1, since it still printed on the check that was skipped in the system, but I made notes for the auditors. When they finish and go back into the check selection in A/P, the system is still showing the invoices as outstanding, and they are able to immediately print it onto a new check.
Cash Manager thinks the checks were created, and are showing in that register. This company doesn't reconcile the bank statements in the system, they prefer doing it in Excel and refuse to switch, so there is no way to simply mark those checks off of the register.
I'm hoping someone in the community can help me figure out what's causing this error, how to stop it from occurring again, and a different way to void or clear the checks in Cash Manager without affecting either AP or GL. Thank you in advance.
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