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Suggested answer

Emails not sending

Posted on by 9
I've setup a customer profile segment, defined the audience in CI-J for which email field to use. But when I activate the journey, nothing gets sent in the email. No errors shown in the email action either. Anyone know what could be the issue?

Audience configuration in CI-J settings

But in the CI-J, they enter the journey but nothing gets sent

And in the email action, no errors..just nothing is sent or shown.

Any help would be appreciated.

  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Emails not sending
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Emails not sending
    I did not encounter your problem in my testing.
    My CID environment connects to the CIJ environment.
    The CID segments conditions are as follows, showing just myself (the system administrator).
    The emailaddress1 field is used to store the email address in the customer profile in the CID.
    This is the audience configuration in CIJ.
    It is recommended that you check in detail that the field where the CID customer profile stores the email address is the same as the field used by the audience configuration in CIJ.
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
    Best Regards,
    Dengliang Li

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