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Hi,
We have set up a queue in CRM which is used by our Customer support to address customer queries , they also covert Incoming emails in this queue to Cases and work on them .
example: Queue name - ABC with email address XYZ@exmaple.com is setp up in CRM
Now our Security team wants to change the password of email address XYZ@exmaple.com to a more stronger one , after the password change is done - is there any change needs to be done in CRM for the queue or the queue will work normally after password change and without any action?
Please let me know your thoughts.
Thanks,
Abhi
Hello Abhi,
Changing the password for queue mailbox shouldn't make any difference for its functionality within, however, once you change the password make sure your queue mailbox in CRM should have the incoming and outgoing status as success. if not, then approve and test enable mailbox in the CRM.
You might also want to check the Credentials for the Queue in Mailbox.
Best Regards
PG
Hi Pankaj,
Thank you for your answer , the setting you mentioned is set as `No` , so this means that the password change will not affect the working of the queue - is this what you wanted to imply?
Yes Abhi. I think it not have any password change affect.
Basically that field is, if the email server profile associated to this mailbox has Authenticate Using set to Credentials Specified by a User or Queue.
Thank you for your reply.
Hi Abhi,
Can you mark this thread as closed, if it answers your question.
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