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Change of password of Queue email address

Posted on 31 Aug 2020 12:12:09 by Microsoft Employee

Hi,

We have set up a queue in CRM  which is used by our Customer support to address customer queries , they also covert Incoming emails in this queue to Cases and work on them .

example: Queue name - ABC with email address XYZ@exmaple.com  is setp up in CRM

Now our Security team wants to change the password of email address  XYZ@exmaple.com  to a more stronger one , after the password change is done - is there any change needs to be done in CRM for the queue  or the queue will work normally after password change and without any action?

Please let me know your thoughts.

Thanks,

Abhi 

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on 02 Sep 2020 at 12:12:31
    RE: Change of password of Queue email address

    Hi Abhi,

    Can you mark this thread as closed, if it answers your question.

    Best Regards

    PG

  • Community Member Profile Picture
    Community Member Microsoft Employee on 02 Sep 2020 at 07:34:44
    RE: Change of password of Queue email address

    Hi Pankaj,

    Thank you for your reply.

    Thanks,

    Abhi

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on 01 Sep 2020 at 13:31:28
    RE: Change of password of Queue email address

    Yes Abhi. I think it not have any password change affect.

    Basically that field is, if the email server profile associated to this mailbox has Authenticate Using set to Credentials Specified by a User or Queue.

    Best Regards

    PG

  • Community Member Profile Picture
    Community Member Microsoft Employee on 01 Sep 2020 at 10:13:42
    RE: Change of password of Queue email address

    Hi Pankaj,

    Thank you for your answer , the setting you mentioned  is set as `No` , so this means that the password change will not affect the working of the queue - is this what you wanted to imply?

    pastedimage1598955124200v1.png

    Thanks,

    Abhi

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on 31 Aug 2020 at 19:05:26
    RE: Change of password of Queue email address

    You might also want to check the Credentials for the Queue in Mailbox.

    pastedimage1598900646690v1.png

    Best Regards

    PG

  • Sunilmg Profile Picture
    Sunilmg on 31 Aug 2020 at 16:14:50
    RE: Change of password of Queue email address

    Hello Abhi,

    Changing the password for queue mailbox shouldn't make any difference for its functionality within, however, once you change  the password make sure your queue mailbox in CRM should have the incoming and outgoing status as success. if not, then approve and test enable mailbox in the CRM.

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