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Hi All,
Could someone help how to appear the user's online status like Available, Busy, Do not disturb.... on Dynamics 365 CRM (On-Premises)?
I am sure that it is available at Online version.
I am not sure it on On-Premises.
Please help me the way to check the user status if it is available.
Thanks in advance.
Best Regards,
Kyi Moh
Hi Kyi,
What app are you using?
“user's online status like Available, Busy, Do not disturb” you mentioned above is presence status in Omnichannel for Customer Service.
If so, document said that Omnichannel for Customer Service is not supported with Dynamics 365 Customer Engagement (on-premises).
https://docs.microsoft.com/en-us/dynamics365/customer-service/system-requirements-omnichannel#provision-omnichannel
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi Leah Ju,
Thanks so much for your answer.
If Omnichannel is not supported, are there any other ways?
If it is not available on D365 (on-premises), I need to feedback to customer.
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