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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Chained Surveys
Customer experience | Sales, Customer Insights,...
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Chained Surveys

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Posted on by WarrenB 10

I have a use case that a survey gets send to a client via power automate, there is specific questions that will redirect to various other chained surveys based on their responses. 

The problem I have is relating and updating these responses from the chained surveys back to the client in CDS.

I cannot find a way to pipe variables or relate the chained surveys back to the original invitation or client record. Any suggestions?

  • Arjun N Profile Picture
    Arjun N Microsoft Employee on at

    Hi Warren,

    Can you drop an email at customervoice@microsoft.com with the details so that we can review and help assist with your chained survey scenario ?

    Thanks,

    Arjun

  • WarrenB Profile Picture
    WarrenB 10 on at

    Thanks Arjun, I have sent an email through.

  • Simon Dowsett Profile Picture
    Simon Dowsett 10 on at

    Hey Warran, did you ever get to a resolution on this? I'm trying to deal with a similar situation and would be interested in how you got on.

    Thanks, Simon

  • WarrenB Profile Picture
    WarrenB 10 on at

    Unfortunately, didn't find a resolution to my particular problem. Work around was sending a personalised email via power automate with the links to the separate surveys, couldn't link them via variables.

  • Simon Dowsett Profile Picture
    Simon Dowsett 10 on at

    Thats a pity, it could have been a nice solution. The Power Automate solution was what I had in mind as a work around...but not quite as elegant as it could be!!!

  • nitin.ramapure Profile Picture
    nitin.ramapure Microsoft Employee on at

    Anyone found any workaround to link parent survey with chained survey to identify child chained survey is related to which parent response.

  • AriaConsulting Profile Picture
    AriaConsulting 4 on at

    There is no workaround per se. However, if you use D365 Marketing with CV, the Marketing app maintains the parentage through the CJ (Customer Journey).

  • Akshat Gupta Profile Picture
    Akshat Gupta 5 on at

    Hi,

    Has anyone found any solution to this? I am also facing similar problem

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