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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Unable to login to LCS
Microsoft Dynamics AX (Archived)

Unable to login to LCS

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Posted on by Donal 270

When I click on the green 'Sign in' button I just get a screen with message headed

'Something went wrong'

Error Code None.

Next StepsTry refreshing the page. If that doesn't work, try reaching out to one of our support channels


I was logged on quite happily all Friday afternoon and nothing has changed since then to my laptop\MS account that i'm aware of.

 

Can you help?

Cheers

Donal

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I have the same question (0)
  • Volker Breitkopf Profile Picture
    Volker Breitkopf on at

    I'm able to login with my account(s).

    Have you tried a different browser or an InPrivate session if you're using IE?

  • Donal Profile Picture
    Donal 270 on at

    Tried InPrivate IE session and Google Chrome and these let me get to the login screen (which is more than in IE) but then I still get the same 'Something went wrong' message.

    Added LCS to trusted sites as well but to no avail

  • Suggested answer
    Volker Breitkopf Profile Picture
    Volker Breitkopf on at

    I'm using Internet Explorer 11 and tested with my Microsoft Account as well as with an organizational account and both work.

    If you are not using an older version of IE I'd guess that there is some problem related to your account which means you should ask Microsoft for help (by using CustomerSource/PartnerSource or maybe yammer - depending on what you are able to access).

  • Donal Profile Picture
    Donal 270 on at

    Yes I'm using IE11.

    I have just managed to log on successfully to a server I happened to be RDP'd to at the time, so the problem therefore appears to be with my laptop.

    Any idea what could be causing the issue, as I said earlier I was logged on fine on Friday afternoon on my laptop.

    The only change are the Windows updates which have been installed.

  • Volker Breitkopf Profile Picture
    Volker Breitkopf on at

    Actually - not really :)

    Maybe I'd have issues, too, with the very newest build (after you are talking about Windows Update - my updates are controlled by the company's internal IT and therefore sometimes are slightly delayed)?

    The build I'm using is 11.0.9600.17690.

  • Donal Profile Picture
    Donal 270 on at

    IE version: 11.0.9600.17728

    Are you aware of any Windows updates that could cause LCS to fail to load?

    I cannot paste screenshots or attach a file in this update window

  • Volker Breitkopf Profile Picture
    Volker Breitkopf on at

    I have a Windows 8.1 virtual machine with the exact same version and it works - so it's not Windows Updates...

  • Community Member Profile Picture
    Community Member on at

    Try deleting your cookies, browsing history and etc.   close and restart IE then try logging onto LCS again.  

  • Donal Profile Picture
    Donal 270 on at

    I'm afraid that did not help either.

    Do you have an e-mail address I can send you a screenshot of all updates installed on 17th April. The updates are the only changes to my laptop and therefore I'm sure one  (or more of them) is causing this problem as LCS access was fine on Friday

    Please advise.

    Cheers

    Donal

  • Donal Profile Picture
    Donal 270 on at

    BTW - I am running Windows 8.1 Enterprise on my laptop

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