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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Enable the address sug...
Customer experience | Sales, Customer Insights,...
Suggested answer

Enable the address suggestion feature

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Posted on by CC-04091618-0 2
I enabled the address suggestions as described here: Enable address suggestions | Microsoft Learn
 
Including going to App Settings -> General Settings -> Productivity tools -> Enable address suggestions 
I do see the Bing Map on Sales Insight forms for Leads.
However, I don't see a new Address field. 
 
Any advice about what to do is greatly appreciated in order to be able to use the address suggestions.
 
  • Suggested answer
    Serina Profile Picture
    Serina 2 on at
    Enable the address suggestion feature

    The address field only appears on forms that match the table name, such as the Account form for Accounts and the Contact form for Contacts.

    I typically use the Sales Insights forms, and when I enabled the feature, I only saw the map without the address field. I reached out to Microsoft to see if the address field could be moved to another form, but they informed me that this isn't possible.

    I've created an idea for this on Microsoft Idea (Microsoft Idea). Please vote if you think this would be helpful.

  • MaSc4Crm Profile Picture
    MaSc4Crm 6 on at
    Enable the address suggestion feature
    Hey, I have still the issue, that I don’t see any new address suggestion field either on lead, contact or account form.
     
     
    We are using D365 Sales - NOT Field Service.
     
     
    We have done all required steps, but there is no feature.
     
     
    Any tips?

    Regards,
    Martin
  • Henrik Bo Christoffersen Profile Picture
    Henrik Bo Christoff... 7 on at
    Enable the address suggestion feature
    I have the same issue and I have followed the steps in the documentation but this is still not working on my end,
  • Suggested answer
    Fubar Profile Picture
    Fubar 2,752 on at
    Enable the address suggestion feature
    a) there is something that says if you have Field Service it will use that for account & contact, so if that's the case you may have to enable it in Field Service
     
    b) Look at a Lead record with the main 'Lead' form and see if it is there and working - if it is at least you know you have generally configured it correctly.
    (also if it is working on the Lead form you can check the onLoad events of the form and you will see the Library and function call - if working on Lead this is probably also setup correctly on the main 'Account' form)
     
    c) if not using Field Service and it is working on Lead, but not on Account (the main 'Account' form) and you meet the prereqs regarding  licensing etc, it may be a bug.
    (in mine it is sending a 'hidden' error (not to the screen or console) "Address suggestions control settings are not enabled")
     
  • BenNovak Profile Picture
    BenNovak 19 on at
    Enable the address suggestion feature
    I'm getting the same issue. I followed the documentation here: https://learn.microsoft.com/en-us/dynamics365/sales/enable-address-suggestion but I still do not get the suggestions for addresses on any records.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Enable the address suggestion feature
    Hi Partner，
    Please refer to the following video:
    The loaded dialogue box will show the new address field.

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