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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / When Creating a Busine...
Customer experience | Sales, Customer Insights,...
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When Creating a Business Rule on Case getting error

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Posted on by z.sam 299

Hi everyone,

I Created a Business rule on case, that when the customer is empty then fill it with a specific contact.

I got no validation error but when I active it I get this below error.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: The selected workflow has errors and cannot be published. Please open the workflow, remove the errors and try again.
at Microsoft.Crm.Dialogs.ActivateDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #622D1CF4Detail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>520f8a98-078c-43ef-a646-82323a0f0ce5</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>CallStack</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string"> at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: The selected workflow has errors and cannot be published. Please open the workflow, remove the errors and try again.
at Microsoft.Crm.Dialogs.ActivateDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #622D1CF4</Message>
<Timestamp>2022-01-05T10:30:50.7818127Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>520f8a98-078c-43ef-a646-82323a0f0ce5</ActivityId>
<ErrorCode>-2147187627</ErrorCode>
<ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d3p1:key>CallStack</d3p1:key>
<d3p1:value xmlns:d5p1="">www.w3.org/.../XMLSchema" i:type="d5p1:string"> at Microsoft.Crm.Dialogs.ActivateDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)</d3p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>The selected workflow has errors and cannot be published. Please open the workflow, remove the errors and try again.</Message>
<Timestamp>2022-01-05T10:30:50.7818127Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

I would appreciate your help.

I'm using Dynamics 9.0.24.8 on-premises, And I'm doing this on a custom entity.

Regards 

Zeinab

I have the same question (0)
  • Manoj Mane Profile Picture
    Manoj Mane 1,020 on at

    Hi,

    Can you share screenshot of your Business Rule ?

    So we can guide you at where the Business Rule is failing.

    Thanks,

    Manoj

  • z.sam Profile Picture
    z.sam 299 on at

    Thank You Manoj Mane ,

    6013.bUSINESS-rULE.png

    I have lots of workflows on case I deactivated all, but still have the error.

    [View:/cfs-file/__key/communityserver-discussions-components-files/117/ErrorDetailscase.txt]

  • Suggested answer
    Manoj Mane Profile Picture
    Manoj Mane 1,020 on at

    Can You check that there is any Business required field are there ? Try them to make optional.

    And try to Activate your BR.

  • Verified answer
    Mohsin Ali Profile Picture
    Mohsin Ali 3,634 on at

    Customer field is system required and Business rules run at onsave event instead of onload. So that is the reason you can't set its default value of customer using Business Rule.

    Only supported way is to use JavaScript to set default customer to it.

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