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Send confirmation email also when contact Unsubscribe from a Subscription list

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Posted on by gprof

Hi all,

By default the Dynamics Marketing double opt-in process sends a confirmation email to contact to confirm their subscription.

See: https://docs.microsoft.com/en-us/dynamics365/marketing/double-opt-in

Is it possible to also send a confirmation email when a contact unsubscribes to confirm that they have been removed from the mailing list?

If this is not possible using out-of-the-box features do you have suggestions how this can be achieved?

Thanks, Geron

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cloflyMao 25,210 on at

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Hi Geron,

It's easy to perform custom action at "afterFormSubmit" event with Marketing Form APIs.

e.g:

Open a modal after submission.

MsCrmMkt.MsCrmFormLoader.on('afterFormSubmit', function (event) { $('#myModal').modal('show'); });

So a possible solution would be that calling custom email delivery service when the event occured.

There some options to build such service:

1. You could authenticate Outlook APIs to send email if you had full access control over web server that hosts marketing page.(Code is required.)

2. Create a HTTP Request Trigger with Azure Logic Apps, integrate it with "Send email to Outlook" action in Power Automate.(Low code.)

Regards,

Clofly

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Petit Hibou on at

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Hi Geron,

to add to Clofly's reply on what we have OOB.

In April release we have introduced a form level DOI, any change made during submission will cause confirmation email to be created. However, as for now, there is no option to display subscription list names which user will be unsubscribing from (inside the email).

BR

Elena

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gprof on at

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Hi Elena,

Thanks for your reply. Do you by any chance know when the april release will be installed in Europe or what version number this fix will be included?

Best rgds, Geron

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Petit Hibou on at

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Hi Geron,

it is available since April 3rd, I think. This is not the fix, this is April release.

HTH

Elena

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