How does resource availability work?

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Posted on by Vighnesh

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I have a basic environment setup for project service. While booking a resource from a resource requirement of a project, I can see one person is available but for the third week his availability is completely zero and a week before that he has only 37 hours whereas he is available for 40 hours.

Did anyone experienced this kind of problem anytime? Please advice

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Matthew Lazowski 3,163 on at

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Try changing the view from weeks to days to see the details. That may allow you to find out where these numbers are coming from. Resource's capacity is defined in work hours (and you can assign a work hour template to a resource to change it). I hope it helps.

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Vighnesh 1,942 on at

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Hi Mathew,

It doesn't make a difference because the resource I am trying to search doesn't have any booking so far but still the availability is showing as zero. This is a trial instance that I created for demo showcase with client

I did observer some changes here- first I was using a project that was created form a project template. see below screenshot for schedule & team members

Next I created a project record from the template and below are the results.

I generated the requirements for generic resources and tried to book resources- result is was able to book but had seen strange behavior with some random dates.

When i opened "specify pattern" and saw the resource requirements generated I found that start date & end date timings are wrong. It is showing from 12 AM to 12 AM, where this should be pulled from the project calendar i.e., EST 8 AM to 5 PM

After changing the start & end times manually it shows that resource is available; still availability of 8 hours is not shown completely. Sorry I don't have screenshots to show as I have modified some changes to the project and also resource are booked for other projects.

I faced the same issue in my previous trial accounts and I tried to reset, and created multiple times trial accounts and this was my third one. Microsoft tickets are still open by the way

To conclude this question, in my case there are some know bugs for version 3.xx and to make things work just edit the requirement record and click "Specify pattern" to see the bookings and correct them otherwise do not use project templates and just proceed with manual creation of project.

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