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Customer experience | Sales, Customer Insights,...

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How to retrieve the Customer Service Calendar that is linked to a case's SLA ? [2024 Update]

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Hi All,

I've been searching this forum and doing significant Googling but I can't seem to find out an update of how to retrieve the Customer Service Calendar that is linked to a case's SLA. There were some answers floating around and the most common one is by getting the businesshoursid from the sla entity. However, it seems I cannot find this attribute and the VS debugger throws a Null Reference Exception.

Can anybody help to point out what I'm doing wrong? Other suggestions and alternative approaches are also welcome and much appreciated.

Below is the exception I encountered:

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Community member 2 on at

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Never mind I got it.

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CU27080753-1 6 on at

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Utilize the debugging tools in Visual Studio or the Dynamics 365 platform to inspect the values of variables and objects at runtime.

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