Business Central - D365 Sales Item sync error

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Posted on by Timussch

- Sync unit of measure : OK

- Sync item (NAV to D365 Sales) : FAILED 'ProductPriceLevel' entity doesn't contain attribute with Name = 'statecode' and NameMapping = 'Platform'. MetadataCacheDetails: ProviderType=

Plz advice

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Timussch on at

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RE: Business Central - D365 Sales Item sync error

Hi Ivan. How's the release of the fix/update going? Is this one fixed already ? Did not yet see it in the release notes ?
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ikoletic 2,202 on at

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RE: Business Central - D365 Sales Item sync error

Hi Decio

PSA team has fix in line for their next update being released end of September / beginning of October

As mitigation you can temporary disable PreProductPriceCreateReadOnlyCheck plugin in D365 PSA following these steps

Go to Settings > Customizations > Customize the System - > Sdk Message Processing steps, filter ‘Primary Object Type Code’ = Price List Item to find the plugin and deactivate it.

The only impact here is that you will be able to add price records to inactive pricelists, since the validation done by the plugin is disabled – very minor impact.
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RE: Business Central - D365 Sales Item sync error

Any development with PSA synchronisation issues?

On a slightly different note, and as a work around, I was thinking to use Microsoft flow, but unable to create invoice item lines. Is there any documentation on how one can achieve this.

Thank you

Decio
ikoletic 2,202 on at

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RE: Business Central - D365 Sales Item sync error

I understand and we're working with PSA team on resolving this, however, you know different teams have different priorities.

Anyhow I'll keep you all posted on how/when we resolve this. Adding reference backlog item.
Timussch on at

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RE: Business Central - D365 Sales Item sync error

By the way: removing PSA is almost impossible in versions since 8.2. Kinda messed up on solution dependencies.
Timussch on at

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RE: Business Central - D365 Sales Item sync error

Thx for the update on the doc Ivan. The effort on increasing document quality is (much) appreciated. However, a solution/fix for this would be better.

Working on a solution with my inner circle. Supporting multi-company CE/BC scenario's, supporting ALL MSDCE solutions, and being configurable without coding ;-).
ikoletic 2,202 on at

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RE: Business Central - D365 Sales Item sync error

Hi Decio

Please see important note on the help topic page:

docs.microsoft.com/.../marketing-integrate-dynamicscrm

Only removing PSA is workaround for now.
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RE: Business Central - D365 Sales Item sync error

Hi Ivan

This comes as a huge surprise. Nowhere it was mentioned when we purchased license for BC nor Dynamics 365 that sync won't work if PSA is installed.

Could you please advised. also, is there any workaround we can implement until this gets resolved?

Regards

Decio
Timussch on at

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RE: Business Central - D365 Sales Item sync error

Onprem? What is that? Is it related to punch cards? Btw: PSA only in online available... Gonna test some further, keep you posted (on forum & through partner support ;-))
ikoletic 2,202 on at

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RE: Business Central - D365 Sales Item sync error

Thanks for offering to help.

Yep your right quick fix could do this, but making it work for D365 Sales only and then for D365 when it has PSA or other solutions installed and onprem versions of CRM is complete different story :-)