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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey not w...
Customer experience | Sales, Customer Insights,...
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Customer Journey not working

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Posted on by Community Member

I have set up a customer journey that sends a confirmation email when someone registers for a particular event.

Whilst there have been 20+ sign ups for this event, only three have been sent the confirmation email.

Is there a reason why this isn't working?

Please see the attachments for more details.

J

pastedimage1579513416391v1.pngpastedimage1579513445091v2.png 

  • Suggested answer
    Gilmeyer Profile Picture
    Gilmeyer on at
    RE: Customer Journey not working

    Hi ,

    Would it be possible to raise support case with us to get further assistance.

    Please go to admin.powerplatform.microsoft.com to raise it.

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