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Cannot activate email convert rule and cannot activate the rule in the old interface (blank pop up window)

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Posted on by Gabriel Cor

5

I have a Record Creation and Update rule for email-to-case creation, which use the Power Automate engine.

When I try to activate, the modal dialog that pops up with the activation button is blank.

I have tried other browsers, incognito/in-private and all that kind of stuff. But still it is not possible to activate the rule.

In the past I solved the problem activating the rule in the old interface, but that one is not longer available.

I've browsed the other solutions posted here but nothing worked.

Thanks in advance,

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MrHospers 4 on at

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Cannot activate email convert rule and cannot activate the rule in the old interface (blank pop up window)

Although this is an old post, this behaviour is still present.

Not sure if this will help in most cases but the problem arises when you have set the personal language of D365 to non-english. The resolution is: set this to EN en try again... Guess MS forgot to translate the popup properly :)

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