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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Office 365 Sales Hub a...
Customer experience | Sales, Customer Insights,...
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Office 365 Sales Hub and CRM Hub icons

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Posted on by Community Member

I had to reset our environment in the Power Platform to change the currency used. After the reset I noticed that in Office.com when you click the Sales Hub or CRM Hub icon, it gives and error "The requested record was not found or you do not have sufficient permissions to view it." I have tried to clear the cache in the browser, but the same error still appears.

I am unable to identify what is causing this. 

I have looked in the Power Platform and can open the environment.

I have looked in Power Apps under the Apps section and can open both the Sales Hub and CRM Hub from there.

Please help to resolve the issue of the links not working in Office.com

Office365-Icons.PNG7416.Error.PNG

I have the same question (0)
  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey Gert. Could you please add a screenshot? also, it would be a good idea to open a support request with Microsoft.

  • Community Member Profile Picture
    Community Member on at

    Thank you, Daniel. I have included the images.

  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey Gert.

    If you move your mouse over each app you should see something like [instance].crm.dynamics.com/main.aspx?appID=[guid].  The error on your case seems to be that this link has an error.  Could you please check if using Incognito mode on the browser the error remains?

  • Community Member Profile Picture
    Community Member on at

    Hi Daniel, thank you. The AppID is different. Is there a way to change it or must I log a support ticket with Microsoft?

  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey Gert! Definitively, please open a support request with Microsoft.

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