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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Shared mailbox not rec...

Customer experience | Sales, Customer Insights,...

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Shared mailbox not receiving externam emails

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Hi,

I set up a shared mailbox and it's not receiving external emails, it can receive internal emails fine, i've double checked the manage delivery restrictions and it's set to this

I created another 2 shared mailboxes as a test and the same thing is happening any ideas?

Ta

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PhilipK 613 on at

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Hi Andrew.

Even though D365(CRM) can synchronize emails from shared mailboxes I coul not find any relation to Dynamics 365/CRM in your question.
But even if your question would have fitted better in the forums of MS Exchange Online, i would start of by checking how your Exchange Receive connector is setup, is any custom configured?

Best regards.
Philip

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