10
In USD, is there a way to display a specific field on an entity (let's say the Case entity) on the left panel below where the scripts appear? Would like to be able to add single fields over on the left panel so the agent doesn't have to scramble to look for them on the mainpanel case form.
Hi,
I see two ways you can achieve this, not sure if they are the optimal solution for your situation.
Option #1 -
You create a new main form with only these fields that you wish the users to see. Have this simplified form display on the left pane.
Option #2 -
Create a new custom hosted control, where you manually set the fields. When the users populate the fields, you perform an update request to the entity in the hosted control code to update the field's values.
However, you will need to ensure data validation for each of the fields, which should be fine for strings and integers, but will be more complex for lookup fields.
I haven't tested any of these myself, but in theory they should work to help you achieve your goal.
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André Arnaud de Cal...
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