Customer experience | Sales, Customer Insights,...

Journey to update contact field

(0) Share

Report

Posted on by MarketingMan

I am trying to update a contact with additional information as they pass through a customer journey. How can I achieve this? Does a journey have this functionality out of the box or does it require a workflow/power automation?

E.g. contact completes for, then enters journey, I then want to update contact fields such as Source Campaign.

All responses (2)

Answers (0)

mcrthomas 164 on at

Like (1)

Report

RE: Journey to update contact field

Did you end up building workflows as a work around. This is a considerable weak point of the Dynamics Marketing platform.
Suggested answer

Community Member on at

Like (0)

Report

RE: Journey to update contact field

Hi MarketingMan,

No, customer journey doesn't have this feature to directly update contact's information. You could create a workflow to do this, and then run this workflow in customer journey.

Reference:

Customer journey tiles reference (Dynamics 365 Marketing) | Microsoft Docs