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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / AX 2012 R2 setup broke...
Finance | Project Operations, Human Resources, ...
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AX 2012 R2 setup broken by win10 20H2

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Posted on by DaxNigel 2,574

It appears as though having updated Windows 10 to 20H2, the AX 2012 R2 setup.exe returns the "smart screen" "This app can't run on your PC".

This worked when on windows 10's 1909 version fine. I have disabled SmartScreen's features but still, receive this error.

I actually ran up the R3 setup.exe and that launches fine.

Converting everyone to use RemoteApp is currently the only option, but is going to cost RDS licensing and will be painful.

Needless to say, we have embarked on that D365 road, but any solutions/suggestions that can be provided for the interim would be appreciated.

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  • Harshal Nayak Profile Picture
    Harshal Nayak on at
    RE: AX 2012 R2 setup broken by win10 20H2

    Hello Nigel,

    I would also also agree Nikolaos.

    Based on the system requirement https://www.microsoft.com/en-in/download/confirmation.aspx?id=11094

    Operating system Notes Windows 10 Pro, and Windows 10 Enterprise s supported with cumulative update 8 for AX 2012 R2 and cumulative update 9 for AX 2012 R3 with hotfix 3093274 (mbs2.microsoft.com/.../KBDispl ay.aspx?scid=kb;en-us;3093274).

    but since this is Ax 2012 R2 the engineering team would not work towards compatibility.

    Few things 

    is this setup locally on the machine 

    do we have another machine where this works/ can be a windows installer issue.

    are there any other setup media that you seen are throwing the same smart screen error 

    Regrds,

    Harshal

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,160 Moderator on at
    RE: AX 2012 R2 setup broken by win10 20H2

    If it's only the setup that doesn't work, you could try to install in silent mode instead of using the graphical setup.

    Other than that, AX2012 R2 is out of support so Microsoft is likely not going to fix this compatilibity issue.

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