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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Business Process Flow ...
Service | Customer Service, Contact Center, Fie...
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Business Process Flow Error while moving to next stage ....CallerPrincipal":{"PrincipalId":"87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true.....

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Posted on by Susritha 195

When a specific user tries to move to next stage getting the following exception.This Issue happen only in a specific stage not in the other stages.

pastedimage1599763840131v1.png

Sync workflow failed with error message - Unhandled exception:

Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]

Message: {"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}Detail:

<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">

  <ActivityId>05db31a3-785b-4d3c-9bd1-db68f3d7864c</ActivityId>

  <ErrorCode>-2147187962</ErrorCode>

  <ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionSourceKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Plugin/Microsoft.Crm.Service.ObjectModel.KnowledgeArticleService</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiOriginalExceptionKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Crm.CrmSecurityException: {"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null} ---&gt; Microsoft.Crm.CrmSecurityException: {"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}

   at Microsoft.Crm.BusinessEntities.SecurityLibrary.&lt;&gt;c__DisplayClass82_0.&lt;AccessCheckEx2&gt;b__0()

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

   at Microsoft.Crm.BusinessEntities.SecurityLibrary.AccessCheckEx(ExecutionContext context, SecurityAttributes attributes, AccessRights rights)

   at Microsoft.Crm.BusinessEntities.SecurityExtension.PreUpdateHandlerEntityPrivilegeCheck(Object sender, SecurityTraits traits, SecurityAttributes attributes, ExtensionEventArgs e)

   at Microsoft.Crm.BusinessEntities.SecurityExtension.PreUpdateHandler(ExtensionEventArgs e, Object sender)

   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.PreUpdateEventHandler.Invoke(Object sender, ExtensionEventArgs e)

   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.&lt;&gt;c__DisplayClass259_0.&lt;UpdateWithPipelineAndExtensions&gt;b__0()

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

   at Microsoft.Crm.Service.ObjectModel.KnowledgeArticleService.Update(IBusinessEntity entity, ExecutionContext context)

   --- End of inner exception stack trace ---

   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiStepKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">schemas.microsoft.com/.../" i:type="d4p1:guid">5f34616f-59e4-4b31-9e18-ff22c209c0b4</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiDepthKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:int">4</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiActivityIdKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">schemas.microsoft.com/.../" i:type="d4p1:guid">05db31a3-785b-4d3c-9bd1-db68f3d7864c</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiPluginSolutionNameKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiStepSolutionNameKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionCategory</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">ClientError</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionMesageName</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">unManagedIdsAccessDenied</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionHttpStatusCode</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:int">403</d2p1:value>

    </KeyValuePairOfstringanyType>

  </ErrorDetails>

  <HelpLink>go.microsoft.com/.../

  <Message>{"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}</Message>

  <Timestamp>2020-09-10T17:26:58.6109044Z</Timestamp>

  <ExceptionRetriable>false</ExceptionRetriable>

  <ExceptionSource i:nil="true" />

  <InnerFault>

    <ActivityId>05db31a3-785b-4d3c-9bd1-db68f3d7864c</ActivityId>

    <ErrorCode>-2147187962</ErrorCode>

    <ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic" />

    <HelpLink i:nil="true" />

    <Message>{"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}</Message>

    <Timestamp>2020-09-10T17:26:58.6109044Z</Timestamp>

    <ExceptionRetriable>false</ExceptionRetriable>

    <ExceptionSource i:nil="true" />

    <InnerFault i:nil="true" />

    <OriginalException i:nil="true" />

    <TraceText i:nil="true" />

  </InnerFault>

  <OriginalException i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>, error code - -2147187962

Thanks

I have the same question (0)
  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: Business Process Flow Error while moving to next stage ....CallerPrincipal":{"PrincipalId":"87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true.....

    Hello,

    Please check the User privilege for the KnowledgeArticle Entity. Also check if you have Field-Level Security.

    Best Regards

    PG

  • Verified answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at
    RE: Business Process Flow Error while moving to next stage ....CallerPrincipal":{"PrincipalId":"87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true.....

    Hi,

    Please assign BU level Write access rights on Knowledge Article entity to user who is moving BPF stage and then check.

    docs.microsoft.com/.../security-roles-privileges

    Please mark my answer verified if i were helpful

  • Susritha Profile Picture
    Susritha 195 on at
    RE: Business Process Flow Error while moving to next stage ....CallerPrincipal":{"PrincipalId":"87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true.....

    Thanks Bipin.It worked

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