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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Business Process Flow ...
Service | Customer Service, Contact Center, Fie...
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Business Process Flow Error while moving to next stage ....CallerPrincipal":{"PrincipalId":"87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true.....

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Posted on by Susritha 195

When a specific user tries to move to next stage getting the following exception.This Issue happen only in a specific stage not in the other stages.

pastedimage1599763840131v1.png

Sync workflow failed with error message - Unhandled exception:

Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]

Message: {"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}Detail:

<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">

  <ActivityId>05db31a3-785b-4d3c-9bd1-db68f3d7864c</ActivityId>

  <ErrorCode>-2147187962</ErrorCode>

  <ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionSourceKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Plugin/Microsoft.Crm.Service.ObjectModel.KnowledgeArticleService</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiOriginalExceptionKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Crm.CrmSecurityException: {"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null} ---&gt; Microsoft.Crm.CrmSecurityException: {"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}

   at Microsoft.Crm.BusinessEntities.SecurityLibrary.&lt;&gt;c__DisplayClass82_0.&lt;AccessCheckEx2&gt;b__0()

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

   at Microsoft.Crm.BusinessEntities.SecurityLibrary.AccessCheckEx(ExecutionContext context, SecurityAttributes attributes, AccessRights rights)

   at Microsoft.Crm.BusinessEntities.SecurityExtension.PreUpdateHandlerEntityPrivilegeCheck(Object sender, SecurityTraits traits, SecurityAttributes attributes, ExtensionEventArgs e)

   at Microsoft.Crm.BusinessEntities.SecurityExtension.PreUpdateHandler(ExtensionEventArgs e, Object sender)

   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.PreUpdateEventHandler.Invoke(Object sender, ExtensionEventArgs e)

   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.&lt;&gt;c__DisplayClass259_0.&lt;UpdateWithPipelineAndExtensions&gt;b__0()

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

   at Microsoft.Crm.Service.ObjectModel.KnowledgeArticleService.Update(IBusinessEntity entity, ExecutionContext context)

   --- End of inner exception stack trace ---

   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiStepKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">schemas.microsoft.com/.../" i:type="d4p1:guid">5f34616f-59e4-4b31-9e18-ff22c209c0b4</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiDepthKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:int">4</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiActivityIdKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">schemas.microsoft.com/.../" i:type="d4p1:guid">05db31a3-785b-4d3c-9bd1-db68f3d7864c</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiPluginSolutionNameKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiStepSolutionNameKey</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionCategory</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">ClientError</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionMesageName</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">unManagedIdsAccessDenied</d2p1:value>

    </KeyValuePairOfstringanyType>

    <KeyValuePairOfstringanyType>

      <d2p1:key>ApiExceptionHttpStatusCode</d2p1:key>

      <d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:int">403</d2p1:value>

    </KeyValuePairOfstringanyType>

  </ErrorDetails>

  <HelpLink>go.microsoft.com/.../

  <Message>{"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}</Message>

  <Timestamp>2020-09-10T17:26:58.6109044Z</Timestamp>

  <ExceptionRetriable>false</ExceptionRetriable>

  <ExceptionSource i:nil="true" />

  <InnerFault>

    <ActivityId>05db31a3-785b-4d3c-9bd1-db68f3d7864c</ActivityId>

    <ErrorCode>-2147187962</ErrorCode>

    <ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic" />

    <HelpLink i:nil="true" />

    <Message>{"CallerPrincipal":{"PrincipalId":" 87665454-e5ee-e911-a9ab-000d3a37d634","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"6530f0c5-925a-e911-a975-000d3a34afa9","Type":9,"IsUserPrincipal":false},"ObjectId":"14272090-254d-47d7-96b9-03d08471f921","ObjectTypeCode":9953,"EntityName":"knowledgearticle","ObjectBusinessUnitId":"0d6141a8-c77f-e611-80dc-c4346bac9940","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Local","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=742; Principal Data: roleCount=3, privilegeCount=910, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}</Message>

    <Timestamp>2020-09-10T17:26:58.6109044Z</Timestamp>

    <ExceptionRetriable>false</ExceptionRetriable>

    <ExceptionSource i:nil="true" />

    <InnerFault i:nil="true" />

    <OriginalException i:nil="true" />

    <TraceText i:nil="true" />

  </InnerFault>

  <OriginalException i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>, error code - -2147187962

Thanks

I have the same question (0)
  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at

    Hello,

    Please check the User privilege for the KnowledgeArticle Entity. Also check if you have Field-Level Security.

    Best Regards

    PG

  • Verified answer
    Bipin D365 Profile Picture
    Bipin D365 28,995 Moderator on at

    Hi,

    Please assign BU level Write access rights on Knowledge Article entity to user who is moving BPF stage and then check.

    docs.microsoft.com/.../security-roles-privileges

    Please mark my answer verified if i were helpful

  • Susritha Profile Picture
    Susritha 195 on at

    Thanks Bipin.It worked

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