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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Shopify Order Sync - O...
Small and medium business | Business Central, N...
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Shopify Order Sync - Orders with Gift Card and physical product

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Posted on by Eric Zhu 27

Hi, I’m experiencing issues with Shopify orders that contain both eGift cards and physical items.

After the orders sync to BC, and BC attempts to create a Sales Document, I keep encountering this error, even though I have already mapped the items.

I tried manually mapping the items to all three types—non-inventory item, service item, and inventory item—but I still receive the same error. Can anyone help with this issue?

Thanks.
Eric
 
 
Categories:
Dynamics 365 Business Central
eGift Card Item E...
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  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,213 Most Valuable Professional on at
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    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 20,275 Super User 2025 Season 2 on at
    likely encountering an issue with Shopify orders that include both eGift cards and physical items when syncing to Business Central. Ensure that eGift cards are mapped as non-inventory or service items, and physical products as inventory items. Also, check the Sales Posting Setup to confirm correct G/L accounts for both item types.

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